topic Re: Telephone line constant crackle (landline) in Broadband & Landline

Telephone line constant crackle (landline)

Debbieperry — Mon, 16 Oct 2023 09:06:42 GMT

Hi I've reported this before but my landline hasn't improved. It's constantly crackling. So much you cannot have a conversation. Can it be fixed please?

Regards Debbie

Re: Telephone line constant crackle (landline)

Christopher_G — Mon, 16 Oct 2023 12:12:59 GMT

Hi @Debbieperry

Welcome to the community.

Have you had a look at our 'How Can I Repair Faults On My Home Phone Line?' help page?

Chris

Re: Telephone line constant crackle (landline)

Mustrum — Mon, 16 Oct 2023 15:41:00 GMT

@Debbieperry did they send an engineer out last time?

Crackling can also slow down your broadband if it is on the phone line, but it can also be the phone itself. Have you tried another phone?

If you have and it is still noisy, then give the Broadband Care Team a call and they should get an Openreach engineer out to investigate. Alas, it is not something anyone on here can do for you.

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Re: Telephone line constant crackle (landline)

XRaySpeX — Mon, 16 Oct 2023 18:19:43 GMT

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?