topic Re: Upgrading to a newer router while in Contract in Broadband & Landline

Upgrading to a newer router while in Contract

RukaziSintakumo — Sun, 15 Oct 2023 15:57:33 GMT

Hello all,

Unsure if that is the right spot, but I just wanted to check if other folks had experiences on this topic.

I have a 1Gig Full-Fibre package with EE and the white Smart Hub.
Now, I can see that with this package, EE now offers the Smart Hub Plus, that comes with nice and interesting upgrades (such as WiFi6)

Is it at all possible to upgrade from my current Smart Hub to the newer one while being in contract? Nothing on my connection would need to change, I just want the newer and faster router.

Worst case, I could call customer support, but I tend to avoid it when I can.

Re: Upgrading to a newer router while in Contract

Mustrum — Sun, 15 Oct 2023 16:38:44 GMT

@RukaziSintakumo I presume you mean the White Smart Router - the Smart Hub is black.

As for the new one, you could try ringing the Broadband Care Team, but I suspect you will only get the option when you take out a new contract. How long do you have left on your one?

Re: Upgrading to a newer router while in Contract

RukaziSintakumo — Sun, 15 Oct 2023 16:41:54 GMT

Hey @Mustrum ,

thank you for your reply.

That is possible yeah! Unfortunately they are not clearly marked and online it’s hard to figure out which model you have.

I have just started this one in April of this year, so I‘ll be in contract until Apr ‘25. That’s the reason I‘d like to know if it’s possible. But I guess I will need to check in with them via phone. 😕 (they have no live chat option in the app anymore)

Re: Upgrading to a newer router while in Contract

Mustrum — Sun, 15 Oct 2023 16:50:21 GMT

Ah, that is a shame. I guess they will appear on eBay soon, or you will probably get the even newer Smart Hub 4 with WiFi7 when you renew!

https://www.ispreview.co.uk/index.php/2023/09/ee-confirm-plan-to-be-first-uk-isp-to-launch-a-wi-fi-7-router-in-2024.html

Re: Upgrading to a newer router while in Contract

Piotr46 — Sun, 22 Dec 2024 20:25:57 GMT

If I buy a new router from ee and connect it, will everything work? Do I have to report it to ee?

Re: Upgrading to a newer router while in Contract

Mustrum — Sun, 22 Dec 2024 20:30:20 GMT

@Piotr46 why do you need to buy a router from EE? If you have one that is faulty they should be able to replace it if you give them a call.

Re: Upgrading to a newer router while in Contract

Piotr46 — Sun, 22 Dec 2024 20:59:06 GMT

I want to buy a new router from ebay , will it work , how to connect it????

https://www.ebay.co.uk/itm/356227926059?_skw=ee+smart+hub+plus&itmmeta=01JFR2AH6ZYR5FAJ9S1EZMGA7P&hash=item52f0d6c82b:g:idEAAOSwk1xnKhSj&itmprp=enc%3AAQAJAAAA0HoV3kP08IDx%2BKZ9MfhVJKlAx%2BGosjIF3uXSqcIUxSynq2U9z%2F%2BuB1n1nK0WNYRxosIWpPuR2gwStE2yReydpCWF9TPpSI6tLgMF2mX6NmLfMjfT%2BXHKxznQCOQimnMpd16Ql%2BlwwA%2FZgtPTPHjEXVvbgCGHB77KczOglUJ3I7erD%2BLSBCjPKvH7R3ZaUXL4k3JmTIRxe4iz0MbTH%2Fh59hd04K5kKJ0E805hcXGS598lxCDnMMvicb9djPdI4fSTbKI1I9YG0peTWh7vDiJ6yD8%3D%7Ctkp%3ABk9SR8qTqoL-ZA

Re: Upgrading to a newer router while in Contract

XRaySpeX — Sun, 22 Dec 2024 21:04:32 GMT

It should do! Do a factory reset before you use it to get rid of any of previous owner's settings.

Re: Upgrading to a newer router while in Contract

Mustrum — Sun, 22 Dec 2024 22:27:26 GMT

@Piotr46 what EE broadband service do you have now, and what router model?

It should connect in the same way as your current router, but it will not make you current broadband any faster.

Re: Upgrading to a newer router while in Contract

davros112 — Sat, 14 Feb 2026 20:33:19 GMT

I have the WiFi 6 on EE and believe me it's not good, it constantly buffering and I have complained numerous times. Last time they replaced it but I still have the same issue. Ee say I really need WiFi 7 but they want an extra £10 pm. Honestly I am Getting really fed up with Ee

Re: Upgrading to a newer router while in Contract

JimM11 — Sat, 14 Feb 2026 22:25:07 GMT

@davros112 Why do they think going to a wifi 7 is going to make anything at all better for you, does not make one bit of sense at all!