topic Re: Netflix stating i have a VPN enabled in Broadband & Landline

Netflix stating i have a VPN enabled

Blueberry450 — Sat, 14 Oct 2023 09:10:07 GMT

Good morning all! Netflix have removed lots of shows from our list and just left the global shows as it thinks we are using a VPN. We are not nor never have... they say that I need to change the settings in my router that show up as though we have a VPN engaged.

Could anyone please explain to me how to change these settings? Thanks in advance!

Re: Netflix stating i have a VPN enabled

Mustrum — Sat, 14 Oct 2023 09:44:13 GMT

@Blueberry450 there is nothing in the router that you need to change.

Is this happening on an Apple or similar device that hides your identity or a TV ?

However it may be that your IP address that is the problem. If you type whats my IP into google, or other search engine, it will show something like 95.151.36.123 for example. Take a note of what it is, turn the router off for 30 mins and try again and see if it has changed. If it has try Netflix again.

If you let us know what the problem IP is, we may be able to work out if it has recently changed ownership or its history and why Netflix think you are on a VPN.

Re: Netflix stating i have a VPN enabled

Blueberry450 — Sat, 14 Oct 2023 13:45:39 GMT

You are wonderful human, thank you for solving the problem for me. It must have been a blacklisted IP address, thank you so much! Have a wonderful weekend!

Re: Netflix stating i have a VPN enabled

Mustrum — Sat, 14 Oct 2023 14:29:21 GMT

Great, glad it worked for you, and thanks for letting us know.

Re: Netflix stating i have a VPN enabled

cluthab — Tue, 07 Nov 2023 19:40:13 GMT

My vpn helpline advised me that BT are actively blocking vpn use.

I have been getting an increase in the number of websites I cannot access unless I disconnect my vpn.

What reason would BT have for doing this?

Re: Netflix stating i have a VPN enabled

Mustrum — Tue, 07 Nov 2023 20:14:05 GMT

@cluthab I would ask your VPN provider the same question.

It seems to me it is he VPN provider that is stopping you getting to sites.

Re: Netflix stating i have a VPN enabled

cluthab — Tue, 07 Nov 2023 22:04:04 GMT

I did ask vpn provider, they requested info re settings and gave some solutions to try.

Only one site gave a message when logging in that they didn’t accept unknown locations so I’m used to switching off vpn when I go there. The 1st commonly used site that didn’t open until vpn was off is Amazon UK.

Re: Netflix stating i have a VPN enabled

Mustrum — Tue, 07 Nov 2023 22:20:38 GMT

Well to mind mind, if you are able to get through via VPN on some sites then it is not EE that is blocking things, but the VPN provider that is using an address that sites are unable to verify the location - a bit like when you are on holiday you can't access sites at home in the same way.

Re: Netflix stating i have a VPN enabled

cluthab — Tue, 07 Nov 2023 22:31:22 GMT

Understood, I’ll maybe try keeping vpn on uk setting.
Thanks
Gordon

Re: Netflix stating i have a VPN enabled

Alexbarnes21 — Wed, 06 May 2026 12:49:35 GMT

I am having the issue where Netflix thinks I’m using a vpn when I never have

[Mod edit: Removed IP address. Please do not post private details publicly.]

Re: Netflix stating i have a VPN enabled

Alex_H — Wed, 06 May 2026 15:26:54 GMT

Hi @Alexbarnes21,

Welcome to the EE Community

Have you tried the previous suggestion of turning the router off for 30 mins in order to be assigned a new IP address, to rule out of that is the issue?

Is it just a specific device you are having the issue on, can you watch ok on other devices?

Alex