topic Re: Connecting Home Broadband to My EE Account is Bugged in Broadband & Landline

Connecting Home Broadband to My EE Account is Bugged

Sebastian_J — Thu, 12 Oct 2023 09:59:01 GMT

Hey all, I have just got my first EE product after always being a Vodafone loyalist...I bought the EE super fast home broadband but when I try to link it to the My EE account, either online or on the app it always gives me the same error. It gives me 4 lines of actual code that looks exactly like this:

{
"code": "500",
"message": "QuotaViolation"
}

When I called them on their support, they were nice but they had no idea how to fix it and said it could be 10+ days before they email me with a solution...I am also up for contract renewal for my phone and don't really have time to wait for 10 days, does anyone know anything of this/has seen this issue before?
Thanks

Seb

Re: Connecting Home Broadband to My EE Account is Bugged

XRaySpeX — Thu, 12 Oct 2023 10:42:36 GMT

Try another browser.

Re: Connecting Home Broadband to My EE Account is Bugged

Sebastian_J — Thu, 12 Oct 2023 12:19:56 GMT

Have tried on Chrome, Firebox and Edge and still get the same result sadly

Re: Connecting Home Broadband to My EE Account is Bugged

James_B — Thu, 12 Oct 2023 13:42:24 GMT

Hi @Sebastian_J,

Welcome to the EE Community. 🙂

You've done the right thing in reaching out to our Broadband Care Team.

They'll get back to you as soon as soon as our support team have resolved the issue with your account.

James

Re: Connecting Home Broadband to My EE Account is Bugged

alpha_hunter — Wed, 18 Oct 2023 17:50:17 GMT

Hi EE

I have exactly the same issue and receiving same line of code. Tried all browsers.

Has a solution or fix been implemented?

Thanks

Re: Connecting Home Broadband to My EE Account is Bugged

James_B — Thu, 19 Oct 2023 07:09:10 GMT

Hi @alpha_hunter,

Welcome to the EE Community. 🙂

If you are seeing the same issue with your online account, please get in touch with our Broadband Care Team to report it.

They'll be happy to help.

James

Re: Connecting Home Broadband to My EE Account is Bugged

Sebastian_J — Fri, 27 Oct 2023 14:47:39 GMT

Still no, I have heard nothing back from them since I called the on the 12th. Never using EE again honestly, they could have at least emailed me or something...

Re: Connecting Home Broadband to My EE Account is Bugged

Leanne_T — Fri, 27 Oct 2023 15:02:00 GMT

Hi @Sebastian_J

I am sorry this is taking time to get this sorted, the team will be working to resolve this for you.

If you would like an update on this ticket, please give us a call.

Leanne.

Re: Connecting Home Broadband to My EE Account is Bugged

LightSymphony — Fri, 12 Jan 2024 17:20:11 GMT

I have the same problem. I notice it's been an issue since before Nov. Any idea when it will be fixed?

Re: Connecting Home Broadband to My EE Account is Bugged

eskoccc — Tue, 27 Feb 2024 12:34:19 GMT

having this issue too… successfully found my broadband but then quotaviolation

Re: Connecting Home Broadband to My EE Account is Bugged

nuttyxander — Fri, 01 Mar 2024 19:56:17 GMT

I also have this issue, it's ridiculous that the only options to report this are this forum, a phone call or a letter.

This is precisely the kind of issue best reported by email or a form.

Re: Connecting Home Broadband to My EE Account is Bugged

nuttyxander — Fri, 01 Mar 2024 20:01:38 GMT

Adding insult to injury, your complaint form is also broken.

Re: Connecting Home Broadband to My EE Account is Bugged

nuttyxander — Fri, 01 Mar 2024 20:03:41 GMT

As in screenshot, the counter stays well under 500 words, but it insists it's more - presumably you have a poorly coded regex?

Re: Connecting Home Broadband to My EE Account is Bugged

jksejkse — Sun, 07 Apr 2024 10:44:46 GMT

I'm also getting this 'quotaviolation' json error when trying to register my broadband.
Any updates, please, EE, on the nature of the problem and how to work around it?

Re: Connecting Home Broadband to My EE Account is Bugged

Sebastian_J — Tue, 09 Apr 2024 13:06:31 GMT

Hey All, Just for another update. After all this time there is still no solution to the problem, I have been on calls with the Broadband care team, the billing team, the IT team, the App solutions team to no avail. I was told by Phil in the "IT" team that there was "no end in sight" for the issue even after all this time. I suggest that all who have this issue instead raise the issues with EE to Ofcom as ringing numbers or contacting support helplines for EE is getting me/us nowhere. If everyone who reads this raises the issue to Ofcom we have the highest chance of getting a solution. I will be ending all contracts with EE and I suggest you all do the same. Can't say I didn't try.

Re: Connecting Home Broadband to My EE Account is Bugged

joeapplleby — Sat, 11 May 2024 19:16:44 GMT

I had the same issue I tried it again on a different network (not EE) and it worked fine.

Re: Connecting Home Broadband to My EE Account is Bugged

Sarahmcccracken — Sun, 23 Jun 2024 13:09:38 GMT