topic Re: Technician in Broadband & Landline

Technician

Kittyprentice1 — Tue, 05 Sep 2023 10:20:58 GMT

I am waiting on a technician coming today but haven’t heard from anyone yet.

Re: Technician

Schockwave — Tue, 05 Sep 2023 11:23:53 GMT

Hello @Kittyprentice1 ,

Welcome to the community,

This is not customer service, we would have no idea, nor know who you are or where you are.

What is the problem that you need a technician to come to you?

Do you have a BT socket at your home? Is that they are hooking you up for broadband? They do not necessarily need to come to your house.

If you want more information, you will have to ring customer service to find out.

Re: Technician

James_B — Tue, 05 Sep 2023 11:58:30 GMT

Hi @Kittyprentice1,

Welcome to the EE Community. 🙂

Did you receive a text message with an estimated arrival slot?

James

Re: Technician

Luigi70 — Thu, 12 Oct 2023 12:09:11 GMT

hi I need to cancel a technician coming to my home on Monday my name is Luigi [edited] I have an important appointment at the hospital so I won’t be in please accept my apologies

[Mod edit: Image rejected as it contained personal information]

Re: Technician

James_B — Thu, 12 Oct 2023 07:49:14 GMT

Hi @Luigi70,

Welcome to the EE Community. 🙂

Please get in touch with our Broadband Care Team to reschedule your appointment.

They'll be happy to help.

James