topic Re: Contacting EE in Broadband & Landline

Contacting EE

Declanfb — Tue, 10 Oct 2023 13:30:00 GMT

I can’t call EE as I am currently away. I can’t find an email contact or online chat service. How can I contact them?

Re: Contacting EE

bristolian — Tue, 10 Oct 2023 13:33:21 GMT

There is no email contact, what is the query you have?

Re: Contacting EE

Declanfb — Tue, 10 Oct 2023 13:43:44 GMT

I cancelled my broadband as I was leaving the country. I have a cancellation request put it and this was terminated, along with direct debits being cancelled. I received an email stating that I have been missing payments and will be charged for this. I wish to clarify the cancellation

Re: Contacting EE

Christopher_G — Tue, 10 Oct 2023 15:45:34 GMT

Hi @Declanfb

You will need to speak to our broadband support team so that we can check this for you. You can find all of our contact methods, including an international number, on our get in touch help page.

Chris

Re: Contacting EE

Declanfb — Wed, 11 Oct 2023 02:24:15 GMT

Hi Chris,

I was aware of this - however I can only find the number for inside Europe, however I am in South Asia. If I was to use the number I will be charged, which I do not want to do.

Re: Contacting EE

James_B — Wed, 11 Oct 2023 07:45:08 GMT

Hi @Declanfb,

Did you cancel your direct debit before your final bill was taken?

If you'd like to discuss the outstanding payment with a member of the team, I'd recommend calling via a web based app, such as Skype.

James

Re: Contacting EE

XRaySpeX — Wed, 11 Oct 2023 09:36:41 GMT

Try calling CS on the Freephone no. (Opt 3) in my sig. on Skype over WiFi. It should be free.