topic Re: Withdraw my application for installation in Broadband & Landline

Withdraw my application for installation

Nomzdagr8 — Mon, 02 Oct 2023 10:16:04 GMT

Hi there,

the day I applied for installation of my EE broadband

which was my mistake so the same day o called back and withdrew my application as they’ve also charged me for £20 as a deposit amount which was meant to be refunded anyway and now it’s been many days over I haven’t got back my deposit amount as well as I have received an email from “check your Bill on my EE”

my question is my internet is not yet installed so far which is been cancelled already and instead of getting back my £20 deposit amount why I am receiving this payment email…!

Re: Withdraw my application for installation

XRaySpeX — Mon, 02 Oct 2023 10:23:47 GMT

You should get your money back within 7 days.

Re: Withdraw my application for installation

Nomzdagr8 — Mon, 02 Oct 2023 10:37:19 GMT

And what should I do with the email I received earlier about check your EE bill status which is also set in my direct debit…!

I tried calling on helpline my waiting to get in contact was more than 35mins just a waste of time had to disconnect and contacted here. please update accordingly..!

Re: Withdraw my application for installation

XRaySpeX — Mon, 02 Oct 2023 10:40:33 GMT

It will just your initial bill incl. your deposit. Just keep an eye on your bank statement.

Re: Withdraw my application for installation

Nomzdagr8 — Mon, 09 Oct 2023 12:23:10 GMT

hey there,

it’s now more then 7 working days haven’t got my money back…!

Now how long will it take…!

Re: Withdraw my application for installation

James_B — Mon, 09 Oct 2023 14:15:26 GMT

Our Customer Care Team will be happy to check the status of your refund if you get in touch @Nomzdagr8

James

Re: Withdraw my application for installation

Nomzdagr8 — Mon, 09 Oct 2023 14:21:54 GMT

How can I get in touch…!
I cannot make call on EE’s helpline don’t know why but it’s not getting me through that’s why I am typing here.
pleasee update accordingly.

Re: Withdraw my application for installation

XRaySpeX — Mon, 09 Oct 2023 14:24:28 GMT

Are you calling 0330 123 1105 ?