topic Re: Broadband in Broadband & Landline

Broadband

Shellbelcher — Sun, 08 Oct 2023 12:26:22 GMT

Hi I'm not happy my bill has been paid and today I just get cut off my interest what the hell out I back on now this I'd disgusting and ridiculous that you have done this

Re: Broadband

Mustrum — Sun, 08 Oct 2023 12:39:22 GMT

@Shellbelcher why do you think you were cut off?

Could it be you just have an intermittent fault?

Do you have a phone line, if so is it working ok?

What lights are showing on the roter? How long was it off for?

Re: Broadband

Shellbelcher — Sun, 08 Oct 2023 12:57:00 GMT

Not sure why all lights are on but the internet one is flashing orange it's been about an hour

Re: Broadband

Mustrum — Sun, 08 Oct 2023 13:35:48 GMT

@Shellbelcher Why not give the Broadband Care Team a call to see what has happened?

Contact us about your broadband and landline

Call us

We’re open every day:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call from your EE mobile

150

See call costs

Call from a landline or another provider

0330 123 1105

Re: Broadband

Shellbelcher — Sun, 08 Oct 2023 13:38:28 GMT

I would like to call but as I have had this account for so long I don't remember my log in and password

Re: Broadband

Mustrum — Sun, 08 Oct 2023 13:43:46 GMT

Well no one on here has account access, I like you is a customer so can only advise you on things to do.

It may get better by itself, it may not = you must have some way the Help team can identify your line.

Re: Broadband

Leanne_T — Sun, 08 Oct 2023 13:59:11 GMT

Hi @Shellbelcher

Have you tried restarting the router?

Do you have a landline?

Leanne.

Re: Broadband

XRaySpeX — Sun, 08 Oct 2023 14:53:32 GMT

Was it suspended because you paid your bill late?

Re: Broadband

Shellbelcher — Sun, 08 Oct 2023 17:34:28 GMT

No I didn't pay late I payed on the day it was due

Re: Broadband

Shellbelcher — Sun, 08 Oct 2023 17:36:04 GMT

Yes I have I turned it off and reset it loads of times

Re: Broadband

XRaySpeX — Sun, 08 Oct 2023 18:12:02 GMT

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.