topic Re: Landline dead in Broadband & Landline

Landline dead

AndyK66 — Wed, 04 Oct 2023 19:02:18 GMT

My landline is dead and nowhere at EE can I get any help. It seems they have closed the whole company down this evening

Re: Landline dead

XRaySpeX — Wed, 04 Oct 2023 19:11:34 GMT

Is your BB working albeit slowly?

Text EE for a call back

Text PHONE to 66033 (charge may apply at your standard rate).

We’ll run tests on your connection to find out what’s going on.

If you need an engineer, we’ll text you in 15 mins to book a slot.

If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

Opening hours

Monday to Friday, 8am to 9pm.

Re: Landline dead

AndyK66 — Wed, 04 Oct 2023 19:15:15 GMT

Tried that and got absolutely no response. Tried three times. No reply or call back

Re: Landline dead

Christopher_G — Thu, 05 Oct 2023 06:43:26 GMT

Hi @AndyK66

Please call our customer services team from another phone. They'll be able to look into this for you.

Chris