topic Re: Broadband Security in Broadband & Landline

Broadband Security

Hilarypat — Mon, 02 Oct 2023 21:06:17 GMT

I have had EE broadband for some time now and run Norton on my devices. I am now getting messages from Norton telling me the wi-if network is suspicious and recommending leaving it now.
does anyone know why this is happening and what I should do?

Re: Broadband Security

Mustrum — Mon, 02 Oct 2023 21:27:01 GMT

@Hilarypat What router do you have?

Can you post the full message from Norton?

Re: Broadband Security

Northerner — Mon, 02 Oct 2023 22:01:03 GMT

Hi @Hilarypat

What devices?

I suggest you search Google as this is a false positive and has happened to many people. Normally your OS or the Norton software is out of date.

Thanks

Re: Broadband Security

Hilarypat — Tue, 03 Oct 2023 07:57:53 GMT

They are my IOS devices. Both my OS and Norton are up to date. I have tried Google but with no success.

Re: Broadband Security

Hilarypat — Tue, 03 Oct 2023 08:00:54 GMT

Router is EE Hub-8xMP.

Message says this network is suspicious. We recommend leaving this network now.

Re: Broadband Security

Mustrum — Tue, 03 Oct 2023 08:56:43 GMT

@Hilarypat Does the router have a label on it with more info?

Apple devices like to use the latest WiFi security and some the older routers don’t support this, but is not really an issue - just Apple being over keen.

Re: Broadband Security

Hilarypat — Tue, 03 Oct 2023 09:12:10 GMT

Thank you. No other information on the router.

Re: Broadband Security

XRaySpeX — Tue, 03 Oct 2023 15:58:23 GMT

Please post an image of it.

Re: Broadband Security

Hilarypat — Tue, 03 Oct 2023 16:13:41 GMT

Sent from my iPhone

Re: Broadband Security

XRaySpeX — Tue, 03 Oct 2023 16:49:55 GMT

There's nowt there! Use the Camera icon above your text to upload an image file to here.

Re: Broadband Security

XRaySpeX — Tue, 03 Oct 2023 17:00:20 GMT

Please post an image of the router. Use the Camera icon above your text to upload an image file to here.