topic Broadband in Broadband & Landline

Broadband

Katie180 — Sun, 01 Oct 2023 10:29:40 GMT

I have woke up this morning and my router is flashing blue, I have done all of the usual things, like reseting and switching off, but it is still like this and when I try to go on to the WiFi on my phone its saying I need to log in to WiFi connection

Re: Broadband

XRaySpeX — Sun, 01 Oct 2023 13:02:07 GMT

Posted in the open:

@Katie180 wrote:

Hi I've seen you are the top helpful person, so I'm wondering if u can help me, I have a full fibre WiFi box, the white one and the box on the wall, everything was going great till I woke up this morning and the router is flashing blue and I can't connect to the Internet on my devices, it's saying I need to log in, I have never seen this before and can't understand why it is happening, I have done the usual things like reseting it and turning it of at the wall and even phoned ee, they said they can't see what it is and are going to send a new router but I'm worried its the router as it hasn't been moved or nocked or anything as its out of the way.im hoping u can help me. Thank u for reading....Kate

Re: Broadband

XRaySpeX — Sun, 01 Oct 2023 13:06:02 GMT

What lights are showing on the OR ONT on the wall?

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.