topic Trying to find order reference in the format 'DKI -123 in Broadband & Landline

Trying to find order reference in the format 'DKI -123

Mikizmo — Tue, 26 Sep 2023 14:37:53 GMT

I currently have any account, but need to get hold of this reference eg. 'DKI -123456'.

I don't have it, do would anyone be able to help look it up at all?

Re: Trying to find order reference in the format 'DKI -123

Leanne_T — Tue, 26 Sep 2023 16:50:01 GMT

Hi @Mikizmo

Thanks for coming here.

If you need the reference number please give us a call on 0330 123 1105 and the team will be happy to help 🙂

Leanne.

Re: Trying to find order reference in the format 'DKI -123

Mikizmo — Tue, 26 Sep 2023 17:17:42 GMT

This is what I love and hate about technology.

The technology exists where you can create a forum to post and get answers.

However, the answer is "call this number" which defeats the whole point of my posting online.

I really wish customer services and companies who create forums, seriously consider this in terms of their customer support.

Not everyone can call up to get the answer they need, isn't this the point of being able to request an answer on this forum?

Re: Trying to find order reference in the format 'DKI -123

Leanne_T — Tue, 26 Sep 2023 17:53:46 GMT

Hi @Mikizmo

I am very sorry we have no account access on the forum to access any orders and provide the reference number. Our broadband team will be happy to help if you can get in touch.

Leanne.

Re: Trying to find order reference in the format 'DKI -123

XRaySpeX — Tue, 26 Sep 2023 18:49:05 GMT

This user discussion forum is not permitted to discuss specific a/c details in public.