topic Re: Broadband packages in Broadband & Landline

Broadband packages

MICKHPOOL — Mon, 25 Sep 2023 19:23:25 GMT

Looking for advice. Just received notification that my package is come to an end this week . Also found out that we are in a telephone withdrawal area and can no longer have a landline. No one at EE can answer how can I make or receive calls after this point. Does anyone know if I change to full fibre would I keep the same number so if someone calls me I would receive the call if I have a compatible phone plugged into the router?

Re: Broadband packages

Mustrum — Mon, 25 Sep 2023 20:27:14 GMT

@MICKHPOOL if you wanted to keep the ability to use a phone you would need to chose a supplier that offers digital voice, or use a third party VOIP supplier.

Presently EE do not offer digital voice, but BT does, as do other suppliers such as Sky and Talk Talk as well as a few others.

HTH

Re: Broadband packages

XRaySpeX — Mon, 25 Sep 2023 21:30:45 GMT

As you currently have a landline you may keep your landline if you keep on your contract or if you regrade to a similar BB plan. The telephone withdrawal area just means no new landlines may be sold.

If you change to Full Fibre you get no voice services with EE.