topic Re: EE broadband constantly high latency on ethernet connection in Broadband & Landline

EE broadband constantly high latency on ethernet connection

Bo-oF — Fri, 22 Sep 2023 04:22:43 GMT

The upload latency is constantly over 200, hovering around 220 - 280ms. This makes gaming literally impossible. Openreach have checked the line and have found no faults, EE technitian also found no faults within the service. We recieved a new router but the problem still persists. I have tried using all different ethernet cables (all Cat5e) for each connection. The service was working fine until about 4 weeks ago. EE have stated that there is nothing more they can do and offered a free cancellation. I have never experienced this sort of problem with any other provider. I have tried the network under loaded and unloaded situations and the results are the same, as well as only 1 device on the network (ethernet connected pc). The computer is mid end (3600x, 5700xt) so there are no issues with hardware. The issue still happens over WiFi on all my devices. The speeds are exactly as advertised (100D 20U), as well as the download ping being normal (for uk servers 16ms - 20ms).

Re: EE broadband constantly high latency on ethernet connection

Leanne_T — Fri, 22 Sep 2023 09:16:13 GMT

Hi there @Bo-oF

I am very sorry to hear this.

I would suggest getting back in touch with our broadband tech team to see if they can offer any other solution for this and help you further.

Leanne.

Re: EE broadband constantly high latency on ethernet connection

bobpullen — Fri, 22 Sep 2023 10:43:18 GMT

@Bo-oF - does the router you are using provide some indication of the amount of data uploaded/downloaded over a period of time? I'd be interested to know what that shows.

Is this only from a single device, or do all devices on the network exhibit the problem? How is your nework configured? Any additional access points/extenders, Powerline adapters etc. in play?

Re: EE broadband constantly high latency on ethernet connection

XRaySpeX — Fri, 22 Sep 2023 11:43:48 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: EE broadband constantly high latency on ethernet connection

Bo-oF — Fri, 22 Sep 2023 19:04:04 GMT

https://gyazo.com/c8086de987d28d794841ec7923219b82 It occurs on all devices on the network, through both 5ghz, 2.4ghz and ethernet (cat5e), changing the wifi channel or mode does not change anything. There are no extenders or access points, and the house does not have the capability to do power over ethernet.

Re: EE broadband constantly high latency on ethernet connection

XRaySpeX — Fri, 22 Sep 2023 18:49:40 GMT

This info will come out in the wash when you supply the router stats I requested.

Re: EE broadband constantly high latency on ethernet connection

Bo-oF — Fri, 22 Sep 2023 19:01:58 GMT

(full router specs)

https://gyazo.com/966fecccf944b9509ab02882aa3bf62d

(think broadband)

https://www.thinkbroadband.com/speedtest/1695408535559644755

(BT Checker)

https://gyazo.com/df19e2e3480358d2c20523cb4eddf1f6

Re: EE broadband constantly high latency on ethernet connection

Mustrum — Fri, 22 Sep 2023 19:21:13 GMT

@Bo-oF how and where are you seeing the high latency?

Looking at the stats you have provided so far it appears you have downloaded 126Gb in just over 40 hours.

Have you got something streaming high resolution video or similar on another machine when you see the high latency?

Re: EE broadband constantly high latency on ethernet connection

Bo-oF — Fri, 22 Sep 2023 20:15:18 GMT

The high latency occurs during gaming, any server causes my ping to hover 220 - 280, on uk and eu servers. It is specifically the upload latency, it can be shown through and Ookla speed test as well as a fast.com speed test (shown below). For e.g, Escape From Tarkov, a game I play has a ping limit of 200, when playing online i constantly get disconnected, even on eu / uk servers. While freinds are completely fine. CS2 is quite literally unplayable, constant freezes when loading players in, freezing when shooting and counter strafing. It is not a hardware issue.

https://gyazo.com/88539d5abe7825a5b4872b86b9858e25

https://gyazo.com/4dd1b80fcd6dd940fee5e2624e3ad07b

(Tests were NOT preformed at the same time)

Re: EE broadband constantly high latency on ethernet connection

Mustrum — Fri, 22 Sep 2023 20:26:26 GMT

@Bo-oF that last link suggests congestion/high levels of traffic, guessing as you don't say taken when you were playing a game?

As a starter for ten, I would run a full anti virus scan, and a full Malwarebytes scan.

But as everything else is OK maybe you need more bandwidth for the games you play - might be worth asking any others you know if they have the same or higher speeds?

Re: EE broadband constantly high latency on ethernet connection

Bo-oF — Fri, 22 Sep 2023 20:35:14 GMT

This happens at all times, 5pm or 4am. I have run a malwarebytes scan on my pc and have found no issues. The results also occur on mobile devices, consoles and VR headset. My freinds have the same or less than the speeds of me (lowest is 60D 10U) and can play both stated games perfectly fine on 16 to 20 ping.

Also those results were taken under 0 network stress, my PC was the only device actively using any bandwidth.

Re: EE broadband constantly high latency on ethernet connection

Mustrum — Fri, 22 Sep 2023 21:09:19 GMT

@Bo-oF the last two links you posted contradict each other, as previously mentioned, the Fast results suggests congestion/hi traffic on your network., yet the Ookla one and earlier Thinkbroadband ones are fine.

Not sure what else to suggest - but clearly something changes, from here and from the info you have provided so far I can't see what though.

Re: EE broadband constantly high latency on ethernet connection

Bo-oF — Fri, 22 Sep 2023 21:23:19 GMT

How is the ookla result fine? Upload ping 180? They both prove that there is an issue with upload latency. That is the problem. The fast.com result was for the upload test.

Re: EE broadband constantly high latency on ethernet connection

Mustrum — Fri, 22 Sep 2023 21:32:34 GMT

@Bo-oF

Your link https://gyazo.com/88539d5abe7825a5b4872b86b9858e25

looks fine

as does

https://www.thinkbroadband.com/speedtest/1695408535559644755

The Fast one does not

https://gyazo.com/4dd1b80fcd6dd940fee5e2624e3ad07b

Re: EE broadband constantly high latency on ethernet connection

Bo-oF — Fri, 22 Sep 2023 21:47:37 GMT

So 180ms upload latency to a uk based server is fine? The fast result is for the upload, of course its lower than the download result, it shows the spike / peak of the upload speed. As i have stated the issue is NOT the speed, it is the upload latency / upload ping. There was no traffic on my home network when preforming these tests, the results are consistant when done at any time of day, below is a result taken at roughly 4am.

Re: EE broadband constantly high latency on ethernet connection

XRaySpeX — Fri, 22 Sep 2023 21:50:04 GMT

My Upload ping @ http://speedtest.net is 185. Don't see that's peculiar. What's yours, @Mustrum ?

Re: EE broadband constantly high latency on ethernet connection

Bo-oF — Fri, 22 Sep 2023 22:03:40 GMT

This is one of my freinds results who is on PoE with a wifi adapter. I really cant see how you can say there isnt an issue here. Especially when I am connected over ethernet with faster broadband.

Re: EE broadband constantly high latency on ethernet connection

Mustrum — Fri, 22 Sep 2023 22:02:57 GMT

@XRaySpeX Mine is a wee bit better as it happens at the moment https://www.speedtest.net/result/15284542572

But it is the combination of low speeds and ping response that the OP can only show on the FAST results, that to me is of any concern. Who knows what other pesky internet users in the world are out there just at the moment when the Ookla tests were run.

Re: EE broadband constantly high latency on ethernet connection

Bo-oF — Sun, 24 Sep 2023 17:13:53 GMT

Guess I hit a nerve here.

Re: EE broadband constantly high latency on ethernet connection

bobpullen — Mon, 25 Sep 2023 17:05:24 GMT

The Ookla test probably isn't the best indicator of the issue being described.

The upstream ping in the test results is recorded when the upload link is being completely saturated by the speedtest (see here). By the sounds of things, the network isn't under this load when gaming (at least, the upload/download figures from the router certainly don't suggest it is). Even more peculiar is the fact that it's a consistent problem, rather than intermittent 'spikes'.

The value next to the yellow icon in the Ookla speedtests results is supposed to represent idle ping and that looks normal.

Do any of the game servers have a direct IP address to which you could trace to? Did anything change in your local environment 4 weeks ago? Any new software installed/new devices onboarded or anything like that?

What routers have you tried? You could try bypassing the router completely by setting up a direct PPP connection on the computer itself. I wonder if that would offer any clues.