topic Re: Smart Hub Plus in Broadband & Landline

Smart Hub Plus

davidharron — Thu, 21 Sep 2023 16:33:52 GMT

Does anyone know if the new Smart Hub Plus is available for existing customers? I read an article which said new customers are being supplied with the new routers. As a FTTP customer on 900mb my current Smart Hub cannot deliver the full 110 mb upload speed and is capped at 50mb due to a bug in the router. A similar problem to the BT smart hub 2.

Re: Smart Hub Plus

Mustrum — Thu, 21 Sep 2023 18:13:17 GMT

@davidharron as a FTTP customer yu should have the white smart router, not the smart hub, which is black.

Also the Smart Router have a firmware upgrade available to help you get the full upload speeds over ethernet.

The newer Smart Router 23 I believe also comes with WiFi6 to help you get higher WiFi speeds.

Were it me, I would be getting in tough with the Broadband Care Team to at the least veg the firmware updated.

Re: Smart Hub Plus

XRaySpeX — Thu, 21 Sep 2023 20:07:38 GMT

Either will do for FTTP. The incorporated modem is irrelevant.

Re: Smart Hub Plus

bobpullen — Fri, 22 Sep 2023 10:53:05 GMT

@davidharron - not sure this will be a bug in the router per se, more likely to be a router configuration parameter that needs updating remotely (something I'd have thought support would be able to help you with).

To address the question you asked, I believe the answer is 'not yet'.

Re: Smart Hub Plus

davidharron — Fri, 22 Sep 2023 10:57:38 GMT

It has been confirmed as a bug and one that customer support are aware of with the White Smart Router.

Using an Eero Pro 6 I get the full 110 mbs upload speed so definitely an issue with the EE Smart Router.

Re: Smart Hub Plus

davidharron — Fri, 22 Sep 2023 10:59:30 GMT

It is the white Smart Router that has the bug. It has been confirmed by customer services

Re: Smart Hub Plus

bobpullen — Fri, 22 Sep 2023 17:16:24 GMT

@davidharron - have you had it confirmed that your hub is running the latest firmware? I find it hard to believe that all hubs would be affected by such a significant issue. Assume you've also carried out a factory reset at some point?

Re: Smart Hub Plus

Arthos — Fri, 08 Dec 2023 14:10:34 GMT

I’ve just got router in post to fit Monday. It’s white.

how can I tell if it is the Plus ?

im getting the 500 speed

Re: Smart Hub Plus

Mustrum — Fri, 08 Dec 2023 14:31:54 GMT

@Arthos I beleive that is a Smart Router, the newer ones are black according to this Help Page:

https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub

You could look at the label on the back, or log into it and it will tell you on the GUI.

Re: Smart Hub Plus

Arthos — Fri, 08 Dec 2023 18:02:22 GMT

Thank you 👍
Sent from my iPhone