topic Re: Re: When does my contract end in Broadband & Landline

Re: When does my contract end

bobbeard110 — Thu, 21 Sep 2023 14:15:43 GMT

I cannot see the start / end date on the plan. I can see it's a 24month contract, but not the actual dates

Re: Re: When does my contract end

Katie_B — Thu, 21 Sep 2023 14:22:42 GMT

Hello @bobbeard110.

Once you have logged in please follow these steps:

Plans and subscriptions > Mobile > View your plan details.

Katie

Re: Re: When does my contract end

bobbeard110 — Thu, 21 Sep 2023 14:51:00 GMT

Hello Katie,

Yes that is for mobile contract details. For some reason it's not the same for broadband & it's broadband I wanted. I actually got the details by hitting the upgrade option & it then told me my current contract dates

Re: Re: When does my contract end

Katie_B — Thu, 21 Sep 2023 14:54:24 GMT

My apologies @bobbeard110, you are right it is a different route for mobile.

Thanks for letting me know how you found your details.

Katie

Re: Re: When does my contract end

XRaySpeX — Thu, 21 Sep 2023 15:46:56 GMT

@bobbeard110 : That's a good idea!

Your min. contract term date will not be found anywhere in your MyEE for BB. It would have been in or workable out from your Welcome email. You have discovered an alternative way.