topic Re: Replacing EE Smart Hub with DECO in Broadband & Landline

Replacing EE Smart Hub with DECO

khmatheson — Wed, 20 Sep 2023 20:27:38 GMT

I am trying to replace my EE smart hub with a pair of DECO S7 units.
I have FTTP, so want to connect the DECO to the ONT

On the DECO app, it’s asks for my broadband username and password - where can I get this from?

Mustrum — Wed, 20 Sep 2023 20:42:33 GMT

@khmatheson have a look at this Help page, it should have everything you need, but shout up if you need more info.

khmatheson — Wed, 20 Sep 2023 21:26:30 GMT

Mustrum — Wed, 20 Sep 2023 20:55:51 GMT

@khmatheson you can use either. Do you have the password for the PRODUCTION username?

There is a help desk page that helps you work it out, and is a shortened version of the username, but not sure where they moved it to!

XRaySpeX — Wed, 20 Sep 2023 21:05:23 GMT

You may use either as long as you get the pwds right to go with them.

If the EE Username is PRODUCTIONHQNUN*********@FS, its pwd is HQNPASS********* . The BT pwd is BT.

URGENT: Obscure the digits in your EE Username PRODUCTIONHQNUN*********@fs from this public site.

khmatheson — Wed, 20 Sep 2023 21:20:16 GMT

Thanks, I just left the password section blank and it seems to have worked???

XRaySpeX — Wed, 20 Sep 2023 21:23:35 GMT

Yeah! 'BT' or blank.