topic Re: Broadband in Broadband & Landline

Broadband

Oliviabroome16 — Thu, 14 Sep 2023 20:13:30 GMT

Hi my broadband is down and the router is red

XRaySpeX — Thu, 14 Sep 2023 20:15:00 GMT

Which router? Red means diff things on diff routers.

Oliviabroome16 — Thu, 14 Sep 2023 20:17:46 GMT

It’s the ee smart hub tried restarting and resetting it but no joy

XRaySpeX — Thu, 14 Sep 2023 20:24:26 GMT

Red usually means fault on router. If it was unable to connect to BB it would be flashing Aqua.

Leanne_T — Fri, 15 Sep 2023 07:27:11 GMT

Thanks for coming here.

You can report this to our Broadband Tech team who will get this looked into for you, to do this please call us on 0330 123 1105.

Thanks 🙂

Leanne.