Setting up my direct debit

maryas2305 — Fri, 15 Sep 2023 06:18:34 GMT

so received a email saying I had missed a payment.I have recently moved house but just moved the broadband to the new house All of the direct debit payments were coming out as normal every month and now they are saying that I have missed a payment when my bank details have not changed and they are aware of the house move because I had to contact them to move the broadband over. The website, there are no drop down menus to access any of your information and when you search for specific requests, it comes up with help options but nothing you can actually access because as soon as you do, it sends you back to the home page! The website is absolutely shocking in trying to access anything. Not helpful or easy to use at all.

Re: Setting up my direct debit

XRaySpeX — Thu, 14 Sep 2023 22:51:22 GMT

In your online MyEE for BB: Home > Manage your broadband > MY PAYMENTS > Change payment details . Check it is correct. Change it if it isn't.

topic Re: Setting up my direct debit in Broadband & Landline

Setting up my direct debit

Re: Setting up my direct debit