topic Re: Direct Debit in Broadband & Landline

Direct Debit

LeclercSZN — Fri, 08 Sep 2023 19:33:41 GMT

My Direct Debit was returned and I'm planning to pay it today, do I need to manually pay it or will they attempt to take it automatically again?

Re: Direct Debit

XRaySpeX — Fri, 08 Sep 2023 19:53:32 GMT

EE will try once more for the final time about 1 week later.

Re: Direct Debit

Leanne_T — Sat, 09 Sep 2023 08:01:10 GMT

Hi @LeclercSZN

Thanks for coming here.

We’ll make a second attempt to collect the payment around 7 days later.

If the second attempt fails, and you haven’t made a payment already, your Direct Debit will be cancelled, and a failed Direct Debit charge may be applied to your account. You can find details on charges here.

Full details can be found in our Problems Paying Your Bill and Available Help, page.

Leanne.