topic Re: broadband in Broadband & Landline

broadband

nitswal — Sat, 02 Sep 2023 18:07:12 GMT

Why am I not able to visit https://ipindiaservices.gov.in/eregister/eregister.aspx and other websites starting with same main domain name, using my EE Home Broadband? However, I was able to go there two days before. Now, if I use my Mobile Phone Hotspot (EE), then I can visit there and other web pages.

It is surprising that suddenly EE Broadband is not taking me there.

Any help is highly appreciated...

Re: broadband

XRaySpeX — Sat, 02 Sep 2023 18:14:05 GMT

I can get there over EE Home BB. I never use EE's DNS.

To try to get round this issue switch the Auto DNS in the router away from EE's ones to Manual with 1 of these public DNS pairs:

OpenDNS   :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Cloudflare DNS	1.1.1.1 & 1.0.0.1

Re: broadband

Mustrum — Sat, 02 Sep 2023 18:56:51 GMT

@nitswal as it happens I can't get through either, and doing a traceroute gets as far as some sites in Asia then just stops.

That said it did work on my phone connected to the same WiFi.

Re: broadband

XRaySpeX — Sat, 02 Sep 2023 19:12:58 GMT

Can you browse to 164.100.176.38 ?

Re: broadband

nitswal — Sat, 02 Sep 2023 19:24:59 GMT

No Grand Master, I can''t access 164.100.176.38

Re: broadband

Mustrum — Sat, 02 Sep 2023 19:26:43 GMT

No, same problem.

Re: broadband

nitswal — Sat, 02 Sep 2023 19:29:01 GMT

Is it safe to use open DNS?

Re: broadband

XRaySpeX — Sat, 02 Sep 2023 19:31:10 GMT

Safer & more reliable than EE's DNS.

Re: broadband

nitswal — Sat, 02 Sep 2023 19:38:16 GMT

I tried but that's also not helping. Still same problem persists... sadly

Re: broadband

XRaySpeX — Sat, 02 Sep 2023 19:45:20 GMT

Ah, can't be a DNS issue then as I thought.

Re: broadband

Mustrum — Sat, 02 Sep 2023 19:57:53 GMT

@XRaySpeX @nitswal What device are you using to try and connect?

As mentioned earlier, I can't get to the site on my laptop, but it works fine on my iPhone connected to the same EE Wi-Fi..

Seems it is likely to be some restriction - dunno if they have a separate site for mobile which works, but the main site does not.

Re: broadband

nitswal — Sat, 02 Sep 2023 19:59:02 GMT

It's not same with me. Using the wifi, I can't access the website on either device....

Re: broadband

XRaySpeX — Sat, 02 Sep 2023 22:02:10 GMT

PC & Android both OK!

Re: broadband

nitswal — Sun, 03 Sep 2023 14:05:23 GMT

I tried traceroute on mac and found below result:

traceroute to 164.100.176.38 (164.100.176.38), 64 hops max, 52 byte packets

1 192.168.1.254 (192.168.1.254) 1.889 ms 1.500 ms 1.893 ms

2 * * *

3 * * *

4 213.121.98.136 (213.121.98.136) 16.829 ms 9.935 ms 11.127 ms

5 87.237.20.132 (87.237.20.132) 8.271 ms 10.996 ms 10.046 ms

6 195.66.226.133 (195.66.226.133) 11.841 ms 10.928 ms 9.381 ms

7 103.198.140.26 (103.198.140.26) 127.630 ms

103.198.140.57 (103.198.140.57) 125.201 ms

103.198.140.26 (103.198.140.26) 126.182 ms

8 103.198.140.42 (103.198.140.42) 130.629 ms 124.162 ms 126.657 ms

9 103.198.140.212 (103.198.140.212) 139.118 ms 139.200 ms

103.198.140.26 (103.198.140.26) 126.686 ms

10 * * *

11 * * *

12 115.247.100.30 (115.247.100.30) 207.253 ms 144.326 ms 143.987 ms

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I really don't understand what does it mean. Will you please explain? Thanks

Re: broadband

Mustrum — Sun, 03 Sep 2023 14:15:19 GMT

It just shows the attempt to connect to the site you mentioned, but the connection never gets there.

It shows your EE Broadband is not the issue, but if you look up the IP's that return a reading you will see it stops somewhere in Asia - not sure exactly where.

Re: broadband

nitswal — Sun, 03 Sep 2023 14:35:48 GMT

how can i resolve it then?

Re: broadband

nitswal — Sun, 03 Sep 2023 14:40:29 GMT

Then I tried using the Mobile Hotspot of EE, where I am able to access the website and got the below result:

traceroute to 164.100.176.38 (164.100.176.38), 64 hops max, 52 byte packets

1 192.168.27.200 (192.168.27.200) 4.467 ms 4.135 ms 2.148 ms

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Re: broadband

nitswal — Sun, 03 Sep 2023 14:41:30 GMT

I actually want to access the website using my EE broadband as that is my regular work. Can you suggest how to resolve it please?

Re: broadband

XRaySpeX — Sun, 03 Sep 2023 14:42:12 GMT

My tracert tails out at the same place which is India Mumbai Reliance Jio Infocomm Limited.

However despite my tracert not getting there my browsing does.

Re: broadband

nitswal — Sun, 03 Sep 2023 15:06:32 GMT

HI, I tried Google Chrome free VPN extension and switched it on. Now I can access this website.

Though I am worried about safety issue. Is it safe to use VPN for a long time or for a shorter time even?