topic Re: general EE dns settings for non ee routers in Broadband & Landline

general EE dns settings for non ee routers

chrisdodd99 — Tue, 29 Aug 2023 19:19:52 GMT

Hi I have been on EE for decades, and all that time used a Vigor 2710 router, which recently died. I used this as the standard supplied router does not give me the functionality I need and have used for many years.

As I am due to get fibre soon I decided to go for a top of the range replacement, so I bought a Vigor 2866ax, which has the technical features and can run ADSL, VDSL and GFast.

I have copied the settings from my temporary EE Brightbox which I used as a stop gap until my new 2866 arrived to my new router. I used the account name and pw to connect and ADSL appears to connect , but I am getting a DNS error - cant connect.

EE support could not help - they simply would not discuss the issue as it involved a 3rd party router, which is poor as there must be 1000's of users with non EE routers, and someone must know the answer to this.

Does anyone know settings for EE DNS that will work ?

I have tried Gateway, 1Y and 2Y DNS IPs copied from Brightbox, (172.16.19.158, 87.237.17.199, 87.237.17.187) also changed gateway to new router IP (NOT 192.168.1.1) and left blank but all same - cannot connect. Any help greatly appreciated - NO info found on any EE site about this issue.

Re: general EE dns settings for non ee routers

Mustrum — Tue, 29 Aug 2023 19:50:04 GMT

@chrisdodd99 more to the point, there are thousands of routers out there, no ISP support team can be expected to know anything other that their own routers.

That said, the Help Pages has a good section on setting up 3rd party routers here:

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

As for DNS, you can pick your own from the many available, or leave at auto for the EE ones.

Try 8.8.8.8 and 8.8.4.4 to get you started.

Re: general EE dns settings for non ee routers

chrisdodd99 — Tue, 29 Aug 2023 20:31:15 GMT

Thanks for the info Mustrum - I have read the article you mention but it is very general and lacking in detail.

I have also tried 8.8.8.8 and 8.8.4.4 to no avail.

There is no Auto function as such in the Draytek DNS options :

Re: general EE dns settings for non ee routers

XRaySpeX — Tue, 29 Aug 2023 20:44:00 GMT

@chrisdodd99 : There is absolutely no reason why the EE DNS settings you see in an EE router should not work in any router. Alternatively & perhaps more reliably you may use 1 of these public DNS pairs:

OpenDNS   :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Cloudflare DNS	1.1.1.1 & 1.0.0.1

You should not be messing about with the 172.16.***.*** Gateway that you see on the BrightBox Status page. That is set by the network. You may be confusing it with the router's own Gateway IP Addy which is the router's own internal IP & for most routers starts with '192.168....".

@Mustrum : Any ISP support team ought to able to advise on these types of settings w/out knowing the router in question. After all EE does publish a help article entitled "USING AND CONFIGURING A THIRD PARTY ROUTER" & therefore should take responsibility for it.

Re: general EE dns settings for non ee routers

Mustrum — Tue, 29 Aug 2023 20:40:07 GMT

@chrisdodd99 I would factory reset the router and go back to basic settings, then once they are working change the IP and gateway if you need to.

Copper

Connection type:	Point-to-Point Protocol over Ethernet (PPPoA)
Broadband username or login name:	bthomehub@btbroadband.com
Broadband password:	BT (or leave blank)
Authentication:	CHAP
DNS:	Auto or Obtain from ISP (we'll automatically provide these when you connect)
Modulation:	G.DMT
Virtual Path Identifier (VPI):	0
Virtual Channel Identifier (VCI):	38
Multiplexing:	VC Based or VC-MUX

Re: general EE dns settings for non ee routers

XRaySpeX — Tue, 29 Aug 2023 20:53:29 GMT

Unlikely that OP is using ADSL Modulation as G.DMT; more likely G.992.5 (ADSL2+).

Re: general EE dns settings for non ee routers

XRaySpeX — Tue, 29 Aug 2023 21:17:46 GMT

Let's see your WAN Settings, blanking out your BB Username & pwd.

Re: general EE dns settings for non ee routers

chrisdodd99 — Wed, 30 Aug 2023 06:09:18 GMT

Hope this helps - Ive been trying various settings without success and I appreciate the help

[Mod edit: Image rejected as it contained personal information]

Re: general EE dns settings for non ee routers

Mustrum — Wed, 30 Aug 2023 08:21:33 GMT

@chrisdodd99 you left your username in the pic so the Mods have rejected it. However on a quick look, you are using PPOE, whereas ADSL is normally PPOA.

Without seeing the other options it is hard to say if others are wrong, but I will have a quick look and see if Draytek have a basic ADSL setting,.

Edit - The Draytek guide for your router only shows VDSL, but this one should not be far away, have a look and see if you have these settings:

https://www.draytek.co.uk/support/guides/vigor-2760-setup-on-adsl-vdsl-drayos

PPS - if you are not sure of the username and password, then you can use the BTHomehub one in the chart above.

Re: general EE dns settings for non ee routers

chrisdodd99 — Wed, 30 Aug 2023 17:22:19 GMT

Hi Mustrum

Last post took the unedited screen dump - heres the blanked out one

I took the opportunity to switch to pppoa - teh previous screen on draytek had both, and I hadnt realised there was a choice on second screen.

I also noted that the DNS had been changed to the google ones 8.8.8.8 and 8.8.4.4 but still dns error

I've been out all day baby sitting granddaughter - will have a look at the draytek stuff you sent after Ive eaten

Thanks again

chris

Re: general EE dns settings for non ee routers

XRaySpeX — Wed, 30 Aug 2023 18:36:54 GMT

What are the options for Modulation on that page?

What does WAN > General Setup say?

What is the exact wording of this DNS error msg?

Re: general EE dns settings for non ee routers

chrisdodd99 — Wed, 30 Aug 2023 19:22:47 GMT

here's a few more screens

dns erroronline status - ADSL connected

Re: general EE dns settings for non ee routers

XRaySpeX — Wed, 30 Aug 2023 19:30:02 GMT

In 1st screenshot what does "Multimode" drop down into?

Re: general EE dns settings for non ee routers

Mustrum — Wed, 30 Aug 2023 19:33:11 GMT

The Encapsulation Type should be VC Mux.

Multimode is the Draytek recommended setting.

Re: general EE dns settings for non ee routers

XRaySpeX — Wed, 30 Aug 2023 19:40:15 GMT

Maybe, but it would still be interesting to know what its possibilities are.

Re: general EE dns settings for non ee routers

chrisdodd99 — Sat, 02 Sep 2023 08:08:16 GMT

Hi Sorry for delay been away for a couple of days.

Here's the modulation options - no vcmux as such, but it has connected the ADSL line so the auto option must be working.

Still getting dns errors

Re: general EE dns settings for non ee routers

Mustrum — Sat, 02 Sep 2023 10:55:16 GMT

What about the Encapsulation Type options?

Does that not have VC Mux as an option?

If not where did you get the router from? Is it approved for the UK market?

Is it running the latest UK market firmware?

Re: general EE dns settings for non ee routers

chrisdodd99 — Sat, 02 Sep 2023 16:37:50 GMT

Hi sorry for slow reply - been away for a short break.

Pls find attached modulation options - although ADSL connected ok , but still having dns issues

Re: general EE dns settings for non ee routers

XRaySpeX — Sat, 02 Sep 2023 17:03:00 GMT

Your images will not be approved for display here whilst you have your BB Username showing.

You problem is, as @Mustrum nicely spotted, that Encapsulation Type should be VC-Mux, not LLC that you have. It was stated in the article that he gave in the 1st reply to this thread but you felt it was lacking in detail

Re: general EE dns settings for non ee routers

chrisdodd99 — Mon, 04 Sep 2023 07:58:23 GMT

@Mustrum @Xrayspecs I did a bit of investigation yesterday and discovered an option to force use of a specific dns server.

This has worked and now the router consistently goes to the google servers 8888 and 8844.

However , still getting same error - no access to any site.

Do you think its worth trying other public ones?

I suspect there's something else more fundamental - I've joined the draytek user forum but cant find anything so far.

Regards

Chris