topic Re: Hi my home broadband not working in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Hi-my-home-broadband-not-working/m-p/1288526#M83310 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings &gt; Broadband &gt; Internet page?</LI> </UL> <P>Obscure your names &amp; any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Mon, 28 Aug 2023 20:06:08 GMT XRaySpeX 2023-08-28T20:06:08Z Hi my home broadband not working https://community.ee.co.uk/t5/Broadband-Landline/Hi-my-home-broadband-not-working/m-p/1288524#M83309 <P>Hi im Smith off my home broadband and now not working&nbsp;</P> Mon, 28 Aug 2023 19:50:47 GMT https://community.ee.co.uk/t5/Broadband-Landline/Hi-my-home-broadband-not-working/m-p/1288524#M83309 Seba4 2023-08-28T19:50:47Z Re: Hi my home broadband not working https://community.ee.co.uk/t5/Broadband-Landline/Hi-my-home-broadband-not-working/m-p/1288526#M83310 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings &gt; Broadband &gt; Internet page?</LI> </UL> <P>Obscure your names &amp; any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Mon, 28 Aug 2023 20:06:08 GMT https://community.ee.co.uk/t5/Broadband-Landline/Hi-my-home-broadband-not-working/m-p/1288526#M83310 XRaySpeX 2023-08-28T20:06:08Z