topic Re: New hub just flashing aqua? in Broadband & Landline

New hub just flashing aqua?

Lloydripplex — Wed, 23 Aug 2023 20:42:17 GMT

Hello guys.

broadband was activated today but I’m just getting a flashing aqua ? Only just managed to plug it in tonight, is it updating its firmware or is this normal?

Re: New hub just flashing aqua?

XRaySpeX — Wed, 23 Aug 2023 20:45:19 GMT

"Go live" day can be any time up to midnight. Flashing Aqua means there's no BB signal.

Re: New hub just flashing aqua?

Lloydripplex — Wed, 23 Aug 2023 21:03:13 GMT

I had this text today

“ Great news! Your EE service is ready to use. Plug in your broadband equipment and follow the set up instructions “

it was flashing yellow since I posted this but nothing has happened from it. It’s been around 30 minutes?

does it take a long time on the first power up?

Re: New hub just flashing aqua?

XRaySpeX — Wed, 23 Aug 2023 21:12:15 GMT

A little bit as it establishes your BB creds but that won't happen until you've got a BB connection.

Flashing Yellow means it's trying to get a BB connection but it shouldn't take 30 mins before it times out & flashes Aqua.

Re: New hub just flashing aqua?

Lloydripplex — Wed, 23 Aug 2023 21:08:45 GMT

So when and how will I know that will be? As I received the text I mentioned above this morning whilst at work?

Re: New hub just flashing aqua?

XRaySpeX — Wed, 23 Aug 2023 21:13:42 GMT

Only when it's steady Aqua.

Re: New hub just flashing aqua?

Lloydripplex — Wed, 23 Aug 2023 21:14:41 GMT

This is that I mean though,

I received the text to say it’s ready.

it’s been a hour and just flashing aqua to yellow, I’ve then restarted it and it’s flashing aqua again

Re: New hub just flashing aqua?

Lloydripplex — Wed, 23 Aug 2023 21:16:02 GMT

Just to update now back to flashing yellow

Re: New hub just flashing aqua?

Leanne_T — Thu, 24 Aug 2023 07:09:09 GMT

Hi @Lloydripplex

Is the router flashing yellow this morning?

Leanne 🙂

Re: New hub just flashing aqua?

Lloydripplex — Thu, 24 Aug 2023 10:47:04 GMT

Hello Leanne,

brodband is working. Looked at the speeds and they’re not near what we are quoted for. Gave them a call and advised to wait 3 days then check again,

kind regards,

brad

Re: New hub just flashing aqua?

Leanne_T — Thu, 24 Aug 2023 11:14:30 GMT

Let us know how it goes over the next few days @Lloydripplex

Leanne.

Re: New hub just flashing aqua?

XRaySpeX — Thu, 24 Aug 2023 14:26:16 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.