topic Broadband was meant to go live today? in Broadband & Landline

Broadband was meant to go live today?

Lloydripplex — Mon, 21 Aug 2023 22:07:10 GMT

Hello all,

have been waiting all day for the broadband to go live. Called EE to which they said they’re waiting for the engineer to sort the line. But was told they finish around 6pm?

flashing yellow light on the hub, haven’t received any email or text to say we’re live?

thanks in advance.

Re: Broadband was meant to go live today?

XRaySpeX — Mon, 21 Aug 2023 22:20:05 GMT

@Lloydripplex : It could still be up to midnight.

Re: Broadband was meant to go live today?

Leanne_T — Tue, 22 Aug 2023 07:16:16 GMT

Hi @Lloydripplex

Thanks for coming here.

Is your broadband now live?

Leanne.

Re: Broadband was meant to go live today?

Lloydripplex — Tue, 22 Aug 2023 07:20:38 GMT

Hello,no broadband stil say’s disconnected on hun settings and flashing yellow,

Re: Broadband was meant to go live today?

Lloydripplex — Tue, 22 Aug 2023 07:43:07 GMT

Called this morning, been told it’s been activated on one side but not with BT and they’re holding it up. Waiting for a call back as I work from home and booked yesterday off to get things sorted.

Re: Broadband was meant to go live today?

Leanne_T — Tue, 22 Aug 2023 08:00:00 GMT

I see @Lloydripplex

Thanks for the update, please let me know how you get on after the team have called you back.

Leanne.

Re: Broadband was meant to go live today?

Lloydripplex — Tue, 22 Aug 2023 11:50:40 GMT

Hello,

they have called back saying they have raised something as EE side is ready to go but the other section isn’t.

Just need the wifi on as soon as possible as we work from home so it’s important.

thank you

Re: Broadband was meant to go live today?

Leanne_T — Tue, 22 Aug 2023 11:58:45 GMT

I understand and hope this is sorted soon for you @Lloydripplex

The team will be doing everything they can to get you up and running as soon as possible.

Leanne.