topic Broadband speed. in Broadband & Landline

Broadband speed.

Bullrush — Mon, 14 Aug 2023 12:43:50 GMT

Re: Broadband speed.

Bullrush — Mon, 14 Aug 2023 12:49:00 GMT

With toob I can get 900 Mbps compared to EEs 27 Mbps and 19Mbps. My contract ends soon so I will be leaving EE. Are there any special deals on to keep me as a customer

Re: Broadband speed.

XRaySpeX — Mon, 14 Aug 2023 12:49:09 GMT

@Bullrush : What about it? Please explain your issue & circumstances in greater detail so we may be able to help you with it.

Re: Broadband speed.

XRaySpeX — Mon, 14 Aug 2023 12:52:23 GMT

@Bullrush : Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Broadband speed.

Mustrum — Mon, 14 Aug 2023 13:36:24 GMT

@Bullrush by toob, I presume you mean you have access to City Fibre who seem to be laying full fibre in many towns and cities at the moment. Unless Openreach have plans to do the same in your area your speeds will be the same as they are now if you stay with EE.

As for deals, you will need to give the Broadband Care Team a call to see if they can tempt you to stay.