topic Re: Flashing yellow light and no Broadband in Broadband & Landline

Flashing yellow light and no Broadband

Lg1985 — Sat, 12 Aug 2023 15:52:49 GMT

My router has been flashing yellow now since yesterday, I’ve tried unplugging it and plugging it back in, also tried resetting it! When I’ve connected an old BT hub up , it works and I have internet it’s just the wifi key is wrong! So I’ve paid for 24 hours on BT to post this as my phone signal is too weak to call EE

Do you think the EE hub is broken?

Re: Flashing yellow light and no Broadband

Northerner — Sat, 12 Aug 2023 16:15:36 GMT

Hi @Lg1985

Have you recently transferred over from BT to EE?

Thanks

Re: Flashing yellow light and no Broadband

Lg1985 — Sat, 12 Aug 2023 16:18:11 GMT

Nope! Been with EE since February last year

Re: Flashing yellow light and no Broadband

Mustrum — Sat, 12 Aug 2023 18:09:04 GMT

@Lg1985 you say your BT Router works, are you sure it is the WiFi key that you need, that is normally printed on a card that slips on the back of the router, and may also be printed on the router.

Without more details of what your EE roter is doing, it is hard to say what your issue is. But is your phone line working - assuming you have one?

Have you not yet called the Broadband Care Team?

See details here https://ee.co.uk/contact-ee/technical-support/broadband-landline

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Re: Flashing yellow light and no Broadband

Lg1985 — Sat, 12 Aug 2023 18:15:24 GMT

Yeah the wifi key on the back of the old BTHub wasn’t working but I’ve just factory reset it and now the key works!

So my broadband is definitely working, it’s just the EE hub I have wasn’t connecting and just constantly flashing yellow so that must mean the EE hub isn’t working?

I don’t have a phone line

Re: Flashing yellow light and no Broadband

Mustrum — Sat, 12 Aug 2023 18:25:46 GMT

@Lg1985 thats good you have the BT router working.

However unless you changed it, it will not have your EE credentials so still worth reporting the fault.

It could well be the EE router, or an issue with the EE server, but they should send you a new router.

Re: Flashing yellow light and no Broadband

Lg1985 — Sat, 12 Aug 2023 18:31:35 GMT

Yeah I’ll have to give them a call but it won’t be from home as my phone signal here is shockingly poor