topic Re: Cancel broadband/phone line in Broadband & Landline

Cancel broadband/phone line

sarahlea70 — Mon, 19 Jun 2023 15:22:26 GMT

How do I cancel my broadband and phone line. My dad is very ill in hospital I haven't got time to spend hours on the phone trying to talk to someone!

Our broadband is awful keeps dropping out and buffering. And way to expensive for such a poor service. Shame as it's been great untill couple of months ago

Re: Cancel broadband/phone line

XRaySpeX — Mon, 19 Jun 2023 15:29:40 GMT

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice.

Re: Cancel broadband/phone line

Christopher_G — Mon, 19 Jun 2023 16:21:46 GMT

Hi @sarahlea70

Welcome to the community. I'm sorry to hear that your Dad is unwell.

As @XRaySpeX said, this is something you will need to speak with our Broadband Care team about.

Chris

Re: Cancel broadband/phone line

mokhtar1957 — Mon, 07 Aug 2023 12:39:46 GMT

Contrat end on 05/09/2023

Re: Cancel broadband/phone line

mokhtar1957 — Mon, 07 Aug 2023 12:45:33 GMT

Hello,

I need to cancel broadband connection and phone

Re: Cancel broadband/phone line

XRaySpeX — Mon, 07 Aug 2023 12:49:04 GMT

@mokhtar1957 : Then phone CS as above.

Re: Cancel broadband/phone line

mokhtar1957 — Mon, 07 Aug 2023 12:53:47 GMT

Cancel broadband service and phone

Re: Cancel broadband/phone line

XRaySpeX — Mon, 07 Aug 2023 12:57:41 GMT

@mokhtar1957 : This user discussion forum does not cancel contracts. You need to call CS as above.

Re: Cancel broadband/phone line

Pigbladder — Mon, 21 Aug 2023 18:58:37 GMT

I'm also cancelling mine. High price for a poor service. At least twice a day my broadband/router will cut out and the speeds I get are laughable, all for in excess of £40 a month. I'm about to go over to Virgin and get 150Mbps for £26 a month. No brainer.

Re: Cancel broadband/phone line

Oleksandr2 — Mon, 23 Oct 2023 15:29:38 GMT

Cancel Broadband

Re: Cancel broadband/phone line

XRaySpeX — Mon, 23 Oct 2023 15:33:50 GMT

@Oleksandr2 : Then do so as the Solution suggests.

Re: Cancel broadband/phone line

Leanne_T — Mon, 23 Oct 2023 15:40:59 GMT

Hi @Oleksandr2

Please contact our broadband care team to let them know you would like to cancel the broadband account.

Leanne.