topic Re: Looks like the engineer accidently cut my broadband off. in Broadband & Landline

Looks like the engineer accidently cut my broadband off.

JohnoTheGreat — Mon, 07 Aug 2023 10:39:09 GMT

I have a hunch that it's a misinput by the 'engineer' since my Smart Hub is blinking blue

I went to the Advanced settings Broadband page and have a complete dosconnect across the board.

Connection Status: Not Connected

Downstream: N/A

Upstream: N/A

Connection time: No Service

Data Usage: N/A

Broadband IP address: N/A

Default Gateway: N/A

Primary DNS: N/A

Secondary DNS: N/A

It was working Friday and then it did the blinking aqua when I reset the router, I've had not internet for the weekend. I have also checked the wires and they are all plugged in properly, don't have a landline either since we don't need or use a landline phone.

Re: Looks like the engineer accidently cut my broadband off.

Mustrum — Mon, 07 Aug 2023 11:17:48 GMT

@JohnoTheGreat have you reported the problem to the broadband care team?

See the Help pafes for more info

https://ee.co.uk/help/broadband

Re: Looks like the engineer accidently cut my broadband off.

JohnoTheGreat — Mon, 07 Aug 2023 11:24:03 GMT

Aye, I'm booking an engineer but I have a feeling I know other situations might be making this bad, there were roadworks or waterworks recently and I have a feeling I know it might be them or an engineer mishap.