topic Re: I can't find my broadband bill in Broadband & Landline

I can't find my broadband bill

zhouyifeng — Fri, 04 Aug 2023 11:02:24 GMT

我找不到我的宽带账单，这使得我的套餐无法更改，我在购买宽带时已经绑定了我的电子邮件地址，但我在我的应用程序中看不到有关我的个人宽带的任何信息，当我离线询问时，我无法让任何人帮助我，我认为这会带来非常糟糕的体验！

Re: I can't find my broadband bill

Kirigaya_Kazuto — Fri, 04 Aug 2023 11:34:16 GMT

Translation to save time:

"I can't find my broadband bill, which makes my package impossible to change, I already have my email address bound when I buy broadband, but I can't see any information about my personal broadband in my app, I can't get anyone to help me when I ask offline, I think it makes for a very bad experience!"

Re: I can't find my broadband bill

Kirigaya_Kazuto — Fri, 04 Aug 2023 11:35:03 GMT

Your broadband bill should be in your email

Re: I can't find my broadband bill

XRaySpeX — Fri, 04 Aug 2023 13:17:42 GMT

No, @Kirigaya_Kazuto , it isn't! It merely says that your bill is ready.

Re: I can't find my broadband bill

XRaySpeX — Fri, 04 Aug 2023 13:21:53 GMT

In your online MyEE: Home > Manage Your BB > Your bills > Download your bill.

Re: I can't find my broadband bill

Leanne_T — Fri, 04 Aug 2023 13:22:04 GMT

Hi @zhouyifeng

Please see our Viewing Your Home Broadband Bill, for details on viewing the bill 🙂

Leanne.

Re: I can't find my broadband bill

zhouyifeng — Fri, 04 Aug 2023 13:51:54 GMT

I logged into my account and there was no information about my broadband, it just told me to pay the bill and I didn't because I was away from the UK the month before and now I'm back I don't have a payment portal and I'm trying to change my package and I can't do anything about it, it's continually being deducted from me, I haven't got through to them once on the phone, the online customer service chat can't help me out either, so I'd like to ask what can I do about this?

Re: I can't find my broadband bill

Leanne_T — Fri, 04 Aug 2023 14:49:13 GMT

Hi @zhouyifeng

Please call us on 0330 123 1105 and the team will get this looked into.

Leanne.