topic Re: Cannot connect to mail servers via EE Broadband in Broadband & Landline

Cannot connect to mail servers via EE Broadband

DAHLIA1987 — Tue, 01 Aug 2023 17:35:09 GMT

For some reason, I cannot connect to any mail servers through Outlook 2019 through my EE Broadband. It keeps saying it cannot connect. I've disable my VPN and Fireweall but this has made no difference so it appears to be the access via EE Broadband. IS anyone else having the same issues?

Re: Cannot connect to mail servers via EE Broadband

XRaySpeX — Tue, 01 Aug 2023 17:34:19 GMT

Has it worked before?

Who is your email provider? What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

Re: Cannot connect to mail servers via EE Broadband

DAHLIA1987 — Tue, 01 Aug 2023 17:38:45 GMT

I'm trying to access my emails on gmail and yahoo.com. I have generated passwaord and have the IMSP Server numbers but it won't connect to either. This is the settings for my gmail that I received from gmail:

Re: Cannot connect to mail servers via EE Broadband

XRaySpeX — Tue, 01 Aug 2023 17:50:42 GMT

Try taking SPA off both.

Re: Cannot connect to mail servers via EE Broadband

DAHLIA1987 — Tue, 01 Aug 2023 17:58:49 GMT

No that doesn't work either. I still get the same error message:

Re: Cannot connect to mail servers via EE Broadband

XRaySpeX — Tue, 01 Aug 2023 18:04:01 GMT

Try making Encryption Method = SSL only.

Re: Cannot connect to mail servers via EE Broadband

DAHLIA1987 — Tue, 01 Aug 2023 18:06:32 GMT

I'm getting the same issue. I'm not sure why all of a sudden I can't access my emails. Its becoming frustrating.

Re: Cannot connect to mail servers via EE Broadband

Chris_B — Tue, 01 Aug 2023 19:01:00 GMT

@DAHLIA1987 You didn’t answer @XRaySpeX first question

Has this work before?

Re: Cannot connect to mail servers via EE Broadband

XRaySpeX — Tue, 01 Aug 2023 19:56:01 GMT

You sure you've got your email addy & pwd exactly correct? Check them thoroughly! It should be working provided you got all email settings right. It isn't down to EE BB>

Re: Cannot connect to mail servers via EE Broadband

bobpullen — Wed, 02 Aug 2023 19:06:29 GMT

@DAHLIA1987 - has it ever worked?

...so it appears to be the access via EE Broadband

Have you confirmed this by trying from another Internet connection e.g. a mobile hotspot?

I have generated passwaord...

So you're using app-specific passwords? Why? Outlook 2019 has a tailored account creation option for GMail addresses.

There are a bunch of other nuances associated with app-specific passwords. Not least the fact that you need to have two-factor auth enabled on the Google account. Plenty of info here.

Re: Cannot connect to mail servers via EE Broadband

DAHLIA1987 — Thu, 03 Aug 2023 08:20:40 GMT

Hi Chris,

Everything was working well until recently. I didn't have any problems. I was accessing all my emails through outlook.

The only thing that seems to be differnt was an update from Windows.

Re: Cannot connect to mail servers via EE Broadband

Leanne_T — Thu, 03 Aug 2023 09:32:49 GMT

Hi @DAHLIA1987

Please report this to our broadband care team, they will get this looked into for you.

Leanne.