topic Contact with DLNA Server not working since change to EE Smart Router in Broadband & Landline

Contact with DLNA Server not working since change to EE Smart Router

Tomfromsurrey — Sat, 29 Jul 2023 11:34:06 GMT

Hi,

I have recently changed from EE 4g Broadband on TP-Link AC750 4g router to EE Fibre using an EE Smart Router.
I have a Panasonic DMR-HWT130 Freeview Recorder and 2 Panasonic TVs connected to the router on CAT5 network cabling.
Since changing the router I cannot access the DLNA server on the Freeview box to watch recordings, or my PC, on either TV.

Broadband/Internet is accessible from the Freeview recorder and from the TVs but not the DLNA server on the Freeview recorder. The message is Server Not Found on the TVs.

I am guessing that the Smart Router is the problem. The router shows all the devices as connected and there are no IP address clashes.
I have spoken to EE executive complaints (excellent service) and they have spoken to 3 people in the Technical department with no joy.

can anyone throw light on the problem?

The Panasonic TVs are TX-L32D26BA

Thanks

Re: Contact with DLNA Server not working since change to EE Smart Router

Tomfromsurrey — Tue, 01 Aug 2023 20:00:19 GMT

I posted this in the form but not had a response.

Contact with DLNA Server not working since change to EE Smart Router

an email from the EE Community said, If you didn't find the perfect answer, please post a comment to let us know. It's likely that other customers, such as our Community Stars, will help you out. If they can't help, a member of the EE Community Team will.

I haven’t had a reply so is there anything that can be done to assist with the problem please?

Regards Martin Tomlinson

Re: Contact with DLNA Server not working since change to EE Smart Router

Mustrum — Wed, 02 Aug 2023 09:59:28 GMT

@Tomfromsurrey how is the network set up on your PC?

Private or Public? And have you made it discoverable?

Re: Contact with DLNA Server not working since change to EE Smart Router

Tomfromsurrey — Wed, 02 Aug 2023 10:20:28 GMT

This isn’t related to a pc or laptop. It’s an EE Smart Router, a Freeview recorder and 2 TVs.

The TVs Cannot connect with the DLNA Server in the Freeview box since replacing the 4g router with the EE Router on the landline.

No settings have be changed on the router except login and Wi-Fi passwords.No settings on the TV and Freeview box have been changed. TVs and Freeview box can all communicate with the internet , but no communication to the DLNA Server,

NOTE, Iit all worked fine until the router was replaced on 25th July.

Re: Contact with DLNA Server not working since change to EE Smart Router

Kirigaya_Kazuto — Wed, 02 Aug 2023 10:28:42 GMT

Does the router have mDNS enabled? this will allow discovery of the server from the TV's

Re: Contact with DLNA Server not working since change to EE Smart Router

Tomfromsurrey — Wed, 02 Aug 2023 15:12:02 GMT

Where is the mDNS setting on the new EE Smart Router.?

I have looked at all the settings

Re: Contact with DLNA Server not working since change to EE Smart Router

bobpullen — Wed, 02 Aug 2023 18:51:57 GMT

How are the TV's configured to locate the DNLA server? Is there any config there that might be caching/pointing to an old internal IP? Is there anything on the TV that can be deleted so you can attempt to locate the DNLA server afresh?

Re: Contact with DLNA Server not working since change to EE Smart Router

XRaySpeX — Wed, 02 Aug 2023 19:02:00 GMT

There is no Multicast DNS setting on EE Smart Routers.

Re: Contact with DLNA Server not working since change to EE Smart Router

bobpullen — Wed, 02 Aug 2023 19:11:27 GMT

Shouldn't really need a setting @Tomfromsurrey. I have a tonne of Google Cast devices (which I understand to use mDNS), and no problem with discovery where they are concerned.

Re: Contact with DLNA Server not working since change to EE Smart Router

Tomfromsurrey — Thu, 03 Aug 2023 16:07:34 GMT

So, I rewired the cat5 network cables, removed them from the router and connected them all to a network switch/hub. Connected the switch to the router and it all started working.
All rather strange as everything was connecting to the router and internet.

Thanks for all the suggestions.

Re: Contact with DLNA Server not working since change to EE Smart Router

Tomfromsurrey — Fri, 04 Aug 2023 10:07:06 GMT

Whoops, not quite fixed. As soon as I switched off the home PC communication to the media server ceased. It all works ok until the pc is turned off so the TVs are not communicating with the media server in the Freeview box but do communicate with the media server in the pc. I will investigate more.