topic New build. Where do I plug in the red cable from my smart router? in Broadband & Landline

New build. Where do I plug in the red cable from my smart router?

Peterachel — Fri, 28 Jul 2023 09:28:22 GMT

I can't open the openreach box ... which socket do I use!

Re: New build. Where do I plug in the red cable from my smart router?

Leanne_T — Fri, 28 Jul 2023 11:43:26 GMT

Hi @Peterachel

Thanks for coming to the community.

Please see the How do I set up my home broadband EE router? Help page for advice on getting set up 🙂

Leanne 🙂

Re: New build. Where do I plug in the red cable from my smart router?

XRaySpeX — Fri, 28 Jul 2023 13:47:43 GMT

Looks like the builder has fitted some sort of Ethernet switch, which is being fed by the OR ONT above. Have you tried connecting the router to 1 of its empty ports?

Re: New build. Where do I plug in the red cable from my smart router?

Mustrum — Fri, 28 Jul 2023 14:18:43 GMT

@Peterachel it would be worth a chat with the developers or a neighbour.

The black wire seems to be the output of the ONT and goes into your wiring, as already mentioned probably to a central point. In reality it then needs to go to the router.

I beleive your ONT is one of the Nokia ones at the bottom of this BT page, so the box should be able to be clicked open. https://www.bt.com/help/broadband/whats-an-openreach-modem-ont

You could remove the black cable and insert the router one - but it is worth finding out where those other connections go to - ideally to a large ethernet switch so you could have ethernet in every room!

HTH