topic Printer/ Scanner recognition in Broadband & Landline

Printer/ Scanner recognition

Steve552 — Wed, 26 Jul 2023 15:56:29 GMT

I've just had an EE Smart Router installed and have lost access to my printer/scanner. I've read that it can be read if you change your device (MacBookPro) to 2.4gHz but cannot find how to do this. Is it possible, will it work and how do you do it? It's getting urgent now............ obviously this wasn't mentioned when they were selling the router!

Re: Printer/ Scanner recognition

James_B — Wed, 26 Jul 2023 17:51:13 GMT

Hi @Steve552,

Welcome to the EE Community. 🙂

Have you connected your printer to the new router's WiFi network?

James

Re: Printer/ Scanner recognition

Chris_B — Wed, 26 Jul 2023 18:28:35 GMT

@Steve552 Any device that was connected to your old router will need to be setup from scratch again to your new router. You’ve changed the access point ie you have a new router and that has a new name of your network and that postcode for that access point is now different.

As for not being told this did you ask ?

your other opinion is to change your new Wi-Fi name to your old Wi-Fi name and also change the new passcode to your old passcode. You’ll need to login to your router as admin in order to do this. By doing this all your devices will just connect as they recognise the Wi-Fi name and the passcode is correct for them to just connect to your new router.

Re: Printer/ Scanner recognition

Steve552 — Wed, 26 Jul 2023 19:17:34 GMT

Hi James

Thanks for the reply

If you have a moment could you give me some instructions on how to do this? I'm really struggling with this......

Cheers

Steve

Re: Printer/ Scanner recognition

James_B — Thu, 27 Jul 2023 07:23:37 GMT

Hi @Steve552,

Do you still have the instruction manual for your printer?

That should include a section on how to setup up WiFi.

James

Re: Printer/ Scanner recognition

Steve552 — Thu, 27 Jul 2023 10:59:18 GMT

Hi James.

Sorted at last - thanks for the help.

Re: Printer/ Scanner recognition

James_B — Thu, 27 Jul 2023 11:02:35 GMT

No problem @Steve552

Glad you got it sorted. 🙂

James