topic Moving broadband account to other person in Broadband & Landline

Moving broadband account to other person

leothecat1 — Sun, 23 Jul 2023 11:53:47 GMT

I am currently the account holder for both mine and my ex-partner's broadband, we lived in separate houses. We have split up and I want to move my ex's broadband plan to a new account for him to manage. Does anyone know how I do this?

EE has info on mobile plans but not broadband.

Re: Moving broadband account to other person

Mustrum — Sun, 23 Jul 2023 13:20:05 GMT

@leothecat1 you would need to do this via customer services. The simplest way would be to get him to call and set up a new account to take over that broadband (and line).

However if you were still within the minimum term you would have to pay off any early termination fees.

Whilst in theory he could take over the payments, the account would still be in your name so probably not something you would want.

Re: Moving broadband account to other person

XRaySpeX — Sun, 23 Jul 2023 15:56:15 GMT

You need to call CS with both of you available on the line to effect a change of ownership. You would be giving your assent to the transfer of ownership of the 1 specific line. He will need to pass a credit check. He will then be paying for just his contract. If you can't do it together CS will give you a password for him to quote when he calls.