topic Broadband in Broadband & Landline

Broadband

Lisburngirl — Wed, 19 Jul 2023 17:55:05 GMT

I've not had broadband at home for over 24 hours. They were sending an engineer out tomorrow but I had to cancel, the number they gave me to call back (automated text) was for Plusnet! How do I now rearrange an engineer to come out, can anyone help. I've sent text but after a couple of texts I've not heard anything.

Thanks in advance

Re: Broadband

Chris_B — Wed, 19 Jul 2023 18:35:07 GMT

@Lisburngirl Who’s your BB with? If it’s PlusNet you need to call them. This forum is for EE customers not PlusNet customers these are two different companies.

Re: Broadband

Lisburngirl — Wed, 19 Jul 2023 18:38:19 GMT

I'm with EE and EE sent me an automated text to book an engineer. When I called the number it was Plusnet

Re: Broadband

Mustrum — Wed, 19 Jul 2023 18:43:13 GMT

@Lisburngirl best to give the a call.

From your previous problem post:

@Lisburngirl there are lots of steps in the following Help page:

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband...

Also options here to report a fault https://ee.co.uk/contact-ee/technical-support/broadband-landline

Or just ring 0800 079 8586 option 3.

Re: Broadband

Lisburngirl — Wed, 19 Jul 2023 18:44:11 GMT

Thanks

Re: Broadband

XRaySpeX — Wed, 19 Jul 2023 18:49:23 GMT

Welcome to EE's Home Broadband Forum.

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?