Been waiting 9 months for Full fibre broadband connection

Adamc_86 — Tue, 18 Jul 2023 20:01:35 GMT

My old tariff was up for renewal in October 2022, went into store and was told that I could get the new full fibre package to my house, got my date for connection and thought that was easy… WAS I WRONG OR WHAT! 9 months on 4 orders later and I’m still waiting for it, apparently it’s an “openreach” issue not EE (access to third party land is not been granted) but the lack of urgency or even a process to resolve this situation is laughable. Is there anything I can do to escalate this issue within EE or openreach or am I just at the mercy until someone pulls their finger out. I am now paying nearly double my old tariff rate and as openreach do most of the civil works for most internet providers I’m stuck with EE in my place in the queue or I leave and just join the back of another providers! Any help or guidance would be very much appreciated Rant over

Re: Been waiting 9 months for Full fibre broadband connection

XRaySpeX — Tue, 18 Jul 2023 20:08:09 GMT

@Adamc_86 wrote:

apparently it’s an “openreach” issue not EE (access to third party land is not been granted)

Then EE shouldn't be selling it yet!

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

topic Re: Been waiting 9 months for Full fibre broadband connection in Broadband & Landline

Been waiting 9 months for Full fibre broadband connection

Re: Been waiting 9 months for Full fibre broadband connection