topic Re: Broadband contract finish date? in Broadband & Landline

Broadband contract finish date?

DaveNicholls — Sat, 27 May 2023 09:13:47 GMT

How do I discover my contract end date? The contract summary says I have a 24 month contract but doesn't give a start or end date.

Re: Broadband contract finish date?

XRaySpeX — Sat, 27 May 2023 09:30:49 GMT

@DaveNicholls : : Your min. contract term date will not be found anywhere in your MyEE for BB. It'll be in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.

Re: Broadband contract finish date?

DaveNicholls — Sat, 27 May 2023 12:11:02 GMT

Many thanks XRaySpeX. I don't have an email from EE confirming my
start/end date, so will contact them. Will mark your reply as helpful
and case closed.

Regards,

David Nicholls

Re: Broadband contract finish date?

XRaySpeX — Sat, 27 May 2023 15:35:01 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Broadband contract finish date?

europetyresltd — Tue, 11 Jul 2023 20:42:01 GMT

I could not find any info about my broadband contract. I know the mobile but BROADBAND??

Re: Broadband contract finish date?

europetyresltd — Tue, 11 Jul 2023 20:51:13 GMT

It's very strange that the simplest piece if information, i.e. broadband finish date, is hidden. Does not add any credits to EE.

Re: Broadband contract finish date?

XRaySpeX — Tue, 11 Jul 2023 21:31:11 GMT

It is!

Re: Broadband contract finish date?

XRaySpeX — Tue, 11 Jul 2023 21:36:44 GMT

@europetyresltd : It does tell you which BB product you have & the contract length but just not the start or end of it.

Re: Broadband contract finish date?

RichardDadd — Sat, 12 Aug 2023 08:50:19 GMT

Just spent the best part of 15 minutes trying to disinter this info from EE website, then 10 or so minutes on a call. It's basic info and astonishing it's not readily available to customers. One suspects that as the monthly tariff on contracts often increases significantly after 24 months, withholding this basic info allows EE to make extra from customers who aren't absolutely on it - marginal gains...