topic Re: Cancelling Broadband, Do I Need To Give Notice? in Broadband & Landline

Cancelling Broadband, Do I Need To Give Notice?

Matthewadawson — Wed, 29 Mar 2023 18:57:36 GMT

Hey! I can't seem to find this information anywhere online and feels silly having to call for such a simple question.

My broadband contract with EE ended ages ago and I have been paying monthly ever since.

I've realised I'm paying over £10 more a month for the lowest speed EE offer compared to how much they charge a new customer for the same plan, not great service for someone who has been your customer for such a long time.

I'm moving to Virgin Media so I will need to cancel directly with EE, I can't just switch.

I just want to know if I need to call up and give notice of me cancelling my broadband? Or can I call up on the day I want to cancel the broadband?

I don't want to be caught out with a notice period and end up paying for two contracts at the same time.

Additionally, if there is no notice period, can I call up and cancel in advance? i.e. Could I call up today and tell them the date I want EE to stop supplying my wifi and then they will cancel it on that date, or would I need to call up on the date I want it to end?

Re: Cancelling Broadband, Do I Need To Give Notice?

Chris_B — Wed, 29 Mar 2023 19:04:12 GMT

@Matthewadawson You need to give 14 days notice of termination. Having a few days over lap is probably a good thing though.

Every ISP does new customer offers. If you upgraded to a new contract you’ll get a better deal that you would when out of contract. Being in contract gets you a better deal.

Re: Cancelling Broadband, Do I Need To Give Notice?

Mustrum — Wed, 29 Mar 2023 19:34:07 GMT

@Matthewadawson I presume you will not be keeping the same phone number when you transfer?

If you were transferring your number to VM this will result in your EE Broadband and line being cancelled.

Re: Cancelling Broadband, Do I Need To Give Notice?

Jacobcorr5 — Mon, 10 Jul 2023 12:42:02 GMT

How do I get through to them,their are so many broadband links.

Re: Cancelling Broadband, Do I Need To Give Notice?

Mustrum — Mon, 10 Jul 2023 12:55:54 GMT

@Jacobcorr5

All our brilliant teams are based in the UK or Ireland.

Calling from EE mobile 150

Free to pay monthly
25p per call on pay as you go

Calling from a landline or another provider
0330 123 1105

Re: Cancelling Broadband, Do I Need To Give Notice?

XRaySpeX — Mon, 10 Jul 2023 13:05:16 GMT

@Jacobcorr5 : Try calling CS on the Freephone no. (Opt 3) in my sig.