topic Re: WiFi keeps dropping out and using all data in Broadband & Landline

Re: WiFi keeps dropping out and using all data

Tresco21 — Sat, 01 Jul 2023 18:28:55 GMT

This keeps happening to me - wifi seems to be connected but apps give the message that I am offline. It's been happening for a couple of months or so. Getting annoying and happening more often.

Re: Re: WiFi keeps dropping out and using all data

XRaySpeX — Sat, 01 Jul 2023 19:08:06 GMT

@Tresco21 : Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Re: WiFi keeps dropping out and using all data

Tresco21 — Sat, 01 Jul 2023 20:27:13 GMT

Hi
I have been an EE customer for several years. The outer normally shows a turquoise light. It's not in either room where use the wifi so I don't know if the lights change. It says Hub on the router. As far as I know it is broadband (presume that is what you mean by BB). The rst I don't know.