topic Re: Internet has been down all night ??? in Broadband & Landline

Internet has been down all night ???

Cindere11a — Mon, 26 Jun 2023 21:04:23 GMT

Help

Re: Internet has been down all night ???

AyoJoe — Mon, 26 Jun 2023 21:11:58 GMT

Same here, in Suffolk. My phone was connected just fine & working great. I couldn't get my Macbook to connect to my personal router I have connected to my EE Smart Hub. Then everything fell apart from there. Tried to connect to the EE router, and it doesn't work. Hit the reset button, and no indication from the light to show me it's reacting. The light is green and about every minute, it turns off for 2-3 seconds. Looks like my OpenReach device is working fine, so it can only be EE.

Re: Internet has been down all night ???

Cindere11a — Mon, 26 Jun 2023 21:36:26 GMT

It's been rubbish ever since they put the 5g mast in, calls dropping, no signal, slow, buffering etc

Re: Internet has been down all night ???

XRaySpeX — Mon, 26 Jun 2023 22:21:15 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Internet has been down all night ???

Cindere11a — Mon, 26 Jun 2023 22:43:31 GMT

Flashing turquoise lights, rebooted, no Improvement

Re: Internet has been down all night ???

Cindere11a — Mon, 26 Jun 2023 22:45:12 GMT

Fibre smart hub, no idea if 1 or 2

Re: Internet has been down all night ???

SashaD — Mon, 26 Jun 2023 23:21:30 GMT

I go through this all the time.. Constantly dropping out.. I also have my mobile contract with EE and that’s the same too.