topic Broadband in Broadband & Landline

Broadband

Kiekie1 — Mon, 19 Jun 2023 20:41:48 GMT

My broadband has been down for 3 days and can’t seem to get an answer from anyone? Any help would be appreciated?

Re: Broadband

XRaySpeX — Mon, 19 Jun 2023 20:59:57 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Broadband

Kiekie1 — Mon, 19 Jun 2023 21:03:11 GMT

I have been with re broadband 18 months, and there is a aqua flashing light and it just says there is an issue in your area and it will be fixed on the 22nd June but I need wifi for work and need to know what is happening

Re: Broadband

XRaySpeX — Mon, 19 Jun 2023 21:07:26 GMT

Text EE

Text HELP followed by your landline number to 60071
(charge may apply at your standard rate)

We’ll run tests on your connection to find out what’s going on

If you need an engineer, we’ll text you in 15 minutes to book a slot

If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue