topic Broadband router reboots in Broadband & Landline

Broadband router reboots

Kriesch — Mon, 19 Jun 2023 20:10:53 GMT

Can anybody tell why my router cycles (reboots) everyday at the same time (9pm)? Are these planned outages?

Re: Broadband router reboots

Mustrum — Mon, 19 Jun 2023 20:41:05 GMT

@Kriesch Very unlikely to be planned outages, more likely to be some kind of local interference.

Does anything happen at that time, do you have any timer switching something one then, could it be street lights, or maybe local business turning lights on?

In the mean time, which router do you have?

Are you able to log into it and share the WAN activity log? We can help more if we know which router.

Hope this helps get you thinking about something that may help us narrow things down.

Re: Broadband router reboots

Kriesch — Mon, 19 Jun 2023 21:02:44 GMT

Hi Mustrum,

Thanks for your response.

We did think that it may be linked to a local event, but there isn’t anything obvious that happens at that time.

The router is an EE Smart Hub.

How do I check WAN log?

Thanks, Kriesch

Re: Broadband router reboots

XRaySpeX — Mon, 19 Jun 2023 22:07:28 GMT

Do you really mean it reboots itself (v. unlikely) or just that it keeps reconnecting? What colours are the light sequence when this happens?

Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

Re: Broadband router reboots

Kriesch — Mon, 19 Jun 2023 22:00:34 GMT

Hi XRaySpex,

thanks for your reply.

It’s not a cold reboot, it appears to be a warm reboot, like it starts the connection cycle.
The sequence includes flashing yellow, then flashing blue then constant blue when reconnected.

I’ll get the data asap.

Re: Broadband router reboots

XRaySpeX — Mon, 19 Jun 2023 22:09:31 GMT

That's a re-sync, not a reboot. Just the line going down for some reason.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Re: Broadband router reboots

Romkin — Mon, 23 Sep 2024 17:28:20 GMT

Mine does the same everyday, what I have noticed is that the time is the same as some of the scheduled groups time of internet connection to be off

Re: Broadband router reboots

JimM11 — Mon, 23 Sep 2024 19:01:49 GMT

@Romkin Is there anything showing in your event advanced log?

Re: Broadband router reboots

Romkin — Mon, 23 Sep 2024 23:03:24 GMT

Nothing unusual, only that devices been reconnected

Re: Broadband router reboots

JimM11 — Tue, 24 Sep 2024 06:40:42 GMT

@Romkin What router do you have? If the latest EE Smarthub+, then 1st screen Status will have values something along these lines, if you are having reset's then network uptime will be the one that will show! How does yours look. If you think that parental controls are causing, if you look at the screen after your block then see if the value is changed.

Downstream sync speed: 47.38 Mbps

Upstream sync speed: 9.87 Mbps

Network uptime: 3 Days 0 Hrs 22 Mins

System uptime: 3 Days, 0 Hrs 24 Mins

Edit: If you are on the new EE then click the link below and send the text from a mobile registered to the account, link explains.

Re: Broadband router reboots

Romkin — Thu, 26 Sep 2024 11:49:52 GMT

No, its not resetting netwirk at the start of the schedule. Here is screen

Re: Broadband router reboots

JimM11 — Thu, 26 Sep 2024 11:52:38 GMT

@Romkin Have to wait for your screen to be approved, will review as soon as it happens.

Re: Broadband router reboots

JimM11 — Thu, 26 Sep 2024 16:58:09 GMT

@Romkin Network uptime was reset, look in advance settings, technical log, and events. use the current uptime to work back time that the reset happened from your actual time that you do the check, see what/if any event is displayed. If wan0 is around that time, then external fibre reset due to external issue, outside your control.

Re: Broadband router reboots

Romkin — Thu, 26 Sep 2024 17:49:50 GMT

Yes I do understand that this one is not related to my disconnects, as I get text's from ee confirming a problems at differents times. But the problem I get is not related to it. The problem I get is something to do with app or programming made by its creators I think. I have changed schedule settings to a different start time, so now it does it at new time, but stopped doing it at the time with an earlier schedule settings..

Re: Broadband router reboots

JimM11 — Thu, 26 Sep 2024 19:08:41 GMT

@Romkin When your schedule is set time wise this evening, can you observe the led on the router for a change of state? Also re post a new pic as you have with updated times. You haven't set a schedule for the router extender per chance have you?

Re: Broadband router reboots

Romkin — Mon, 30 Sep 2024 08:12:55 GMT

Led color doesn't change. I do have extender, but its not recognised as extender by router siple as normal wifi device. New screenshot

Re: Broadband router reboots

JimM11 — Mon, 30 Sep 2024 08:53:54 GMT

@Romkin Will review the screen shot when it becomes available and approved for viewing! If you get time can you see what version of the app you are on last check was 5.46.0.

Re: Broadband router reboots

JimM11 — Mon, 30 Sep 2024 09:32:34 GMT

@Romkin I can see your picture now, and the router is not resetting, you would appear to have something going on with how the schedule is operating, wither that be a specific group operation, a specific device operation or you are selecting to switch the wireless of completely, do not use or require to have any parental controls applied on my system. Can you take a look and post what/how your scheduled settings are set. Help guide also below if needed.

Using Parental Controls on EE | Broadband Help | EE