https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-for-several-days/m-p/1265845#M82244 Mon, 19 Jun 2023 19:20:18 GMT Bess1066 2023-06-19T19:20:18Z https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-for-several-days/m-p/1265845#M82244 Mon, 19 Jun 2023 19:20:18 GMT https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-for-several-days/m-p/1265845#M82244 Bess1066 2023-06-19T19:20:18Z https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-for-several-days/m-p/1265872#M82249 <P>Het&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1667449">@Bess1066</a>&nbsp; &nbsp;not much for us to go on there.</P> <P>&nbsp;</P> <P>Is there something we can help you with?</P> Mon, 19 Jun 2023 20:45:53 GMT https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-for-several-days/m-p/1265872#M82249 Mustrum 2023-06-19T20:45:53Z https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-for-several-days/m-p/1265892#M82257 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB?&nbsp;<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings &gt; Broadband &gt; Internet page?</LI> </UL> <P>Obscure your names &amp; any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Mon, 19 Jun 2023 21:19:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-for-several-days/m-p/1265892#M82257 XRaySpeX 2023-06-19T21:19:41Z