topic Re: Cant remove device from smart hub in Broadband & Landline

Cant remove device from smart hub

Martstubbs74 — Fri, 12 May 2023 17:37:09 GMT

Hi all, I have been trying to delete a device/devices from my EE wifi but i cannot seem to do it. When i go on the smart hub page i am going to 'My Network' page and then the list of devices appear in a list. I have found the relevent device and clicked on 'Remove' and have pressed save. It still shows as connected and so i tried it with other devices on the list and when i click Remove it does nothing. Ive tried refreshing but that changes nothing.

Re: Cant remove device from smart hub

XRaySpeX — Fri, 12 May 2023 18:57:59 GMT

You can't Remove devices currently connected. These are indicated by being in Green.

Only unconnected devices indicated by being Greyed-out can be Removed. No Save is required; just a yes/no confirmation.

Re: Cant remove device from smart hub

Martstubbs74 — Sat, 13 May 2023 08:25:15 GMT

Thanks thats great. A little bit annoying that you cant remove connected devices as i was wanting to use it for 'parental controls'

Re: Cant remove device from smart hub

XRaySpeX — Sat, 13 May 2023 11:17:32 GMT

You can use Access Control as parental controls to some extent.

Re: Cant remove device from smart hub

huggons — Mon, 19 Jun 2023 18:53:24 GMT

For some reason my EE Smart Router (White FTTP) is not allowing me to even delete the greyed out disconnected devices. I confirm to remove any of the disconnected devices, refresh and they still show. Router reset and factory reset too.

Firmware version: v0.05.02.02081-EE

Firmware updated: 19-Mar-2023

Re: Cant remove device from smart hub

huggons — Mon, 19 Jun 2023 19:12:29 GMT

Just found out that the issue is with Google Chrome, as working ok in Edge, but not chrome. Have cleared data etc and reinstalled Chrome, but still the same issue.

Re: Cant remove device from smart hub

Katie_B — Tue, 20 Jun 2023 06:26:31 GMT

Thanks for coming back and letting us know @huggons.

Katie

Re: Cant remove device from smart hub

lyralycan — Mon, 11 Sep 2023 23:19:53 GMT

Having the same issue and this was the cause for me also. Chrome does not show the button to remove the devices but Edge does.

Re: Cant remove device from smart hub

XRaySpeX — Mon, 11 Sep 2023 23:26:42 GMT

Also shows up with FireFox.

Re: Cant remove device from smart hub

tan27tan — Sun, 22 Oct 2023 11:16:51 GMT

How do you remove the ones in grey please as i dont see an option for that.

Re: Cant remove device from smart hub

Christopher_G — Sun, 22 Oct 2023 13:16:36 GMT

Are you able to try doing it on a different device or browser, @tan27tan?

Chris

Re: Cant remove device from smart hub

lyralycan — Sun, 22 Oct 2023 17:57:15 GMT

I found it doesn't work on Chrome so you need to login from Edge or Firefox, then 'Remove' will show up next to the grey devices. Let us know if this helps!

Re: Cant remove device from smart hub

wp_taylor — Thu, 18 Jul 2024 09:32:08 GMT

That's not good. If I would have known that first I would of stayed with my previous provider as you can remove devices with them.

Re: Cant remove device from smart hub

Chris655 — Wed, 04 Jun 2025 10:41:01 GMT

Hi, Even my old devices in grey doesn't give me the option to delete them. Go through the step by step can you please advise what I am doing wrong please ?