topic Re: Changing direct debit date in My EE in Broadband & Landline

Changing direct debit date in My EE

SeanC1977 — Fri, 16 Jun 2023 20:27:25 GMT

I'm trying to change my direct debit date through My EE. The online guidance is to:

"log in to My EE. go to Menu > Bills and payments > Direct Debit "

The problem is there are no such options. It's just sending me round in circles. Under My EE there is no "Bills and payments" option - only:

Bills

Pay Your Broadband bill

Manage Account

Upgrade broadband

And all of those options send me round in circles.

Can someone please advise how I do this what should be a simple task?

Cheers!

Re: Changing direct debit date in My EE

Chris_B — Fri, 16 Jun 2023 20:33:59 GMT

@SeanC1977 If you call customer services they’ll change the date for you.

Re: Changing direct debit date in My EE

SeanC1977 — Fri, 16 Jun 2023 20:35:26 GMT

Ok cheers, I guess I'll have to, but their online guidance says it's possible to do it online through My EE and it isn't...annoying!

Re: Changing direct debit date in My EE

XRaySpeX — Fri, 16 Jun 2023 21:06:08 GMT

@SeanC1977 : You have mistakenly been following instructions for mobile users but you are on Broadband. You cannot change your DD date online for BB, only the method of payment. You'll need to call CS to change your DD date.

Re: Changing direct debit date in My EE

SeanC1977 — Fri, 16 Jun 2023 21:11:00 GMT

D'oh!!

Thanks for your help!

Re: Changing direct debit date in My EE

XRaySpeX — Fri, 16 Jun 2023 21:12:34 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Changing direct debit date in My EE

Koren140217 — Sat, 03 May 2025 23:43:40 GMT

Yes please

Re: Changing direct debit date in My EE

Koren140217 — Sat, 03 May 2025 23:44:34 GMT

How can I can details for next payment

Re: Changing direct debit date in My EE

Koren140217 — Sat, 03 May 2025 23:49:10 GMT

Thank you

Re: Changing direct debit date in My EE

Rach_H — Sun, 04 May 2025 08:16:51 GMT

Hi @Koren140217,

Welcome to the Community!

Are you looking to change your payment date or your card details, and is this for your mobile or broadband payment?

Rach

Re: Changing direct debit date in My EE

Fred129 — Tue, 13 May 2025 08:03:56 GMT

Yes.