topic Re: Just moved house in Broadband & Landline

Just moved house

Cooper61 — Tue, 13 Jun 2023 07:04:24 GMT

Been moved over 4 weeks now and still no Internet connection.... so angry 😠

Re: Just moved house

Chris_B — Tue, 13 Jun 2023 07:08:09 GMT

@Cooper61 Did you inform customer services of the move ? Did you get an installation ?

Re: Just moved house

Mustrum — Tue, 13 Jun 2023 16:45:33 GMT

@Cooper61 alas no one on here has access to account information, but if you call the Broadband Care Team they should be able to tell you what is going on.

Often it is the previous occupent being a bit slow in cancelling their service which means no ISP can place an order on the line until the cease completes.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: Just moved house

Kazzz1 — Tue, 13 Jun 2023 21:09:08 GMT

Are they blaming it on open reach by any chance ?