topic Re: New router set up in Broadband & Landline

New router set up

Juleslyn — Tue, 13 Jun 2023 13:38:48 GMT

I tried setting up my new router this morning, but it keeps flashing aqua. Have tried turning off router, checking cables and resetting. Still no connection. Any ideas what could be wrong?

Re: New router set up

XRaySpeX — Tue, 13 Jun 2023 13:44:47 GMT

@Juleslyn : Why have been sent a new router? Have you just joined EE BB? If so, has it gone live yet?

Re: New router set up

Juleslyn — Tue, 13 Jun 2023 13:50:29 GMT

Just joined EE for broadband only. Been with EE for my mobile for few years now. Had email confirming broadband has gone live. But still no solid aqua light.

Re: New router set up

Mustrum — Tue, 13 Jun 2023 16:39:42 GMT

@Juleslyn are you transferring from another supplier or is this your first broadband service?

Have you gone with or without a phone line?

Re: New router set up

Juleslyn — Tue, 13 Jun 2023 17:46:04 GMT

Transferring from another provider. It's all sorted now and working.

Re: New router set up

Mustrum — Tue, 13 Jun 2023 17:51:12 GMT

Great, glad you are sorted, and thanks for letting us know.