topic Re: BB Password in Broadband & Landline

BB Password

DHJ464B — Mon, 12 Jun 2023 11:27:28 GMT

Hi Guys - bit of an odd set of circumstances preventing me from swapping out a smart hub. I can log onto the smart hub and see my BB username but not the BB password (quite righty obscured for security reasons). When i look at the help sections my username convention (xxxx.Orangehome.co.uk) does not feature which prevents me from deriving the BB password.

I have tried live chat and normal help channels to resolve the problem but seem to be hitting a wall as i do not have a EE mobile number not landline to kick the enquiry off!

Any ideas greatly appreciated

Re: BB Password

XRaySpeX — Mon, 12 Jun 2023 11:30:22 GMT

You BB pwd is 1 you choose when you 1st joined EE BB or its predecessors. If you can't remember it you will need to call CS & request it.

Re: BB Password

DHJ464B — Mon, 12 Jun 2023 11:36:39 GMT

Thanks. The account was set up a hundred years ago!

I have tried contacting support but EE system require a mobile or landline number to validate user. I have neither as i only have the fibre package?

Re: BB Password

XRaySpeX — Mon, 12 Jun 2023 11:38:28 GMT

So is mine! But I can get it from CS.

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: BB Password

XRaySpeX — Mon, 12 Jun 2023 13:35:38 GMT

There is no reason why you can't talk to BB CS w/out having a landline no.

Re: BB Password

Mustrum — Mon, 12 Jun 2023 14:57:31 GMT

If you know your Broadband Username you can work out the password from this help page:

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/what-are-my-home-broadband-internet-settings

PRODUCTIONHQNUN123456@fs

If your username looks like PRODUCTIONHQNUN123456@fs, your password will look like HQNPASS123456. Simply replace the numbers in the password, with the ones found in your username.

No need to phone CS, and is not the one you chose unless this is a very old account.

Re: BB Password

XRaySpeX — Mon, 12 Jun 2023 16:00:32 GMT

@Mustrum : Not if your BB Username is of the form: yourname.nodename.co.uk@fs. I've already said so!

Reread the article you link, ignore the PRODUCTIONHQNUN123456@fs section that you quote & read the yourname.nodename.co.uk@fs section above it:

.If your username looks like yourname.nodename.co.uk@fs, you chose your password when first signing up for the service. Remember, passwords are case sensitive.

Every reason to call CS when you forget it.