topic Re: red light in Broadband & Landline

red light

gingin008 — Wed, 31 May 2023 17:27:34 GMT

hello ee. where is my internet????????? and I pay for services. only a red light

Re: red light

gingin008 — Wed, 31 May 2023 17:23:40 GMT

hello ee. where is my internet????????? and I pay for services. only a red light on the router

Re: red light

Chris_B — Wed, 31 May 2023 17:42:25 GMT

@gingin008 On what router ? And the lines to your home are provided by open reach not EE so if it’s a line fault you need to call customer services to report a fault so it can be looked at. No ISP is 100% all the time. Have you attempted to restart the router? If not turn it off for 30+ seconds before rebooting it.

On EEs help page it says

There’s a problem somewhere

Turn your Hub off and on again using the power button.
If the light still doesn’t turn aqua, use a paperclip to press your Hub’s factory reset button while your Hub is switched on.
Hold the reset button in for around 20 seconds until the light turns green again. Then release the reset button and wait for the Hub to initialise again.
If this doesn’t fix it, call us on 0330 123 1105

Re: red light

XRaySpeX — Wed, 31 May 2023 17:43:32 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: red light

gingin008 — Sun, 04 Jun 2023 10:09:47 GMT

I was also waiting on Friday. They said between 13:00 and 18:00!!! Nothing but wasted time!!!

Re: red light

Christopher_G — Sun, 04 Jun 2023 13:04:12 GMT

I'm sorry to hear that, @gingin008

I recommend speaking to our broadband support team so they can look into this for you.
Chris

Re: red light

gingin008 — Wed, 07 Jun 2023 17:35:59 GMT

Guys, what about your engineer's visit? tomorrow will be a week as I wait for help!!!Called three times!!! and you promise to fix everything! but only the money from the account on time !!!

Re: red light

Mustrum — Wed, 07 Jun 2023 18:23:08 GMT

@gingin008 not sure what is going on, I just got an email from the EE forum notifying me of your post - even though it is the only post!

That said this is not customer services and no one has access to your account or an idea what you have arranged with them, and they don't respond on here.

Give them a call, they should be able to say what is going on.

Re: red light

gingin008 — Wed, 07 Jun 2023 20:48:24 GMT

I know it!!!!!Called them three times already!!!community should know!!!!

Re: red light

XRaySpeX — Wed, 07 Jun 2023 20:49:56 GMT

No, this user discussion forum can have no access to your specific account.